Joshua Varney
Naples,FL
Summary
Results-driven agent with a background in Management, Customer Service & Business Development Roles
Proven talent for aligning business strategy and objectives with established sales paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused thought leader known for increasing customer numbers and maximizing profits with a hands-on and proactive approach, with a sales focus on logistics and transportation as well business to business sales. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as research, relationship building, and forecasting expertise.
Overview
7
7
years of professional experience
Work History
Logistics Account Manager
Scotlynn USA
11.2021 - Current
- Led our entire office with the most individual transactions during the 2022-2023 fiscal year. I successfully generated $1,004,437.30 in revenue, leading my office in total transactions falling just shy of 1,000 in total.
- Proficient in using Customer Relationship Management (CRM) software to manage and analyze customer data, track sales activities, and improve customer engagement and retention.
- Was tasked with successfully generating, qualifying and sustaining hundreds of leads, as well as developing strong, professional relationships with potential clients.
- Experienced in using Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook, to create professional documents, presentations, spreadsheets, and manage email communication effectively.
- Well versed in using collaboration tools such as Microsoft Teams and Slack to communicate and collaborate with remote teams, track project progress, and promote a culture of transparency and accountability.
- Responsible for managing customer accounts related to logistics and transportation, including coordinating shipments and deliveries, tracking orders, and addressing any issues that arise
- Act as a primary point of contact for clients, responding to inquiries and providing regular updates on order status and shipment progress
Lead Commercial Technician
Amistee Air Duct Cleaning
02.2019 - 03.2021
- Gained a wealth of knowledge and experience in HVAC systems and the importance of regular maintenance.
- Successfully completed over 500 commercial units and over 1000 in-home units, demonstrating my ability to handle a high volume of work with precision and efficiency.
- Within my first 3 months on the job, I exceeded the upselling quota by 210%, showcasing my sales skills and ability to maximize revenue for the company.
Became a capable leader, leading an organized team of staff members to complete each job to the highest standards. - Crucial component in implementing innovations to maintain and adapt to the never-ending changes in equipment, positioning the company as a leader in the industry.
- Assembled auxiliary components to heating or cooling equipment, including air ducts, pipes, discharge valves and flues.
Project Manager
Victors Roofing
03.2019 - 02.2021
- Exceeded my quota producing 170% over goal.
- Gained valuable experience in the home improvement industry. I was responsible for developing and initiating projects, managing costs, and monitoring performance, ensuring that project deadlines were achieved by coordinating with contractors.
- Fostered positive working relationships with vendors and followed up with customers to assess satisfaction and identify ongoing requirements.
- Provided assistance to other advisors throughout training whether it be tech advice or prospect management.
- Created and maintained project documentation and artifacts such as project plans, status reports, risk registers, and stakeholder presentations, using tools such as Microsoft Project, Excel, or PowerPoint
- Utilized collaboration tools such as Microsoft Teams or Slack to promote effective team communication and foster a culture of transparency and accountability
- Led cross-functional teams to successfully deliver projects on time, within budget, and to meet or exceed stakeholder expectations
Route Sales Representative
Alsco
11.2017 - 07.2019
- Managed a portfolio of over 25 customer accounts, and through my experience, I gained an immeasurable amount of skills and confidence to walk into any business's doors without fear.
- I excelled in accurately qualifying research-related activities, which enabled me to achieve the greatest returns. I also kept a detailed activity log on our CRM system to maintain a data trail.
- My sales strategy involved cold calling door-to-door and pipeline development and maintenance. Despite not having any leads, I was able to develop and acquire new accounts improving my fully independent book of business.
- Through my top-notch customer service, I delivered high customer satisfaction, addressing all their needs and requests. I maintained positive relationships with my diverse customer base and boosted revenues by effectively upselling and cross-selling products to new and established customers.
- Ensured that I displayed products correctly at customer sites, adhering to the company's policies and specifications. By processing all sales transactions properly, I achieved high levels of account growth and retention via quality deliverables.
Key Holder
Carrabba's Restaurant
02.2016 - 05.2019
- Actively set quarterly, Monthly & Weekly sales goals for locations to achieve, Provided positive critique and feedback to further improve goal achievements in future quarters.
- Creating schedules for the team. Additionally, I reviewed inventory and sales records and tracked trends to provide senior management with important insights that were used to make key decisions.
- Working one-on-one with a team of 10 employees was another key aspect of my role. I focused on motivating and providing constructive criticism in a busy retail environment.
- Strong ability to deliver empathy and persuasive negotiation skills when necessary, helping to promote positive customer interactions. I also guided and supported my team members to help them achieve both their personal and team goals.
- Utilized point-of-sale (POS) systems such as Square, Lightspeed, or Shopify to process transactions, manage inventory, and generate sales reports.
- Tracked employee time and attendance using time clock software such as TSheets or Kronos.
Education
Bachelor of Science - Social Psychology
Peru State College
Peru, NE06.2017
Associate of Science - Psychology
University of California, Santa Barbara
Santa Barbara, CA06.2014
High School Diploma -
South Burlington High School
South Burlington, VT06.2012
Skills
- Client relationship management
- Social media & marketing
- Process improvement
- Communication
- Problem solving
- Data analysis
- Strategic Prospecting
- Full-Cycle Sales Process
- Federal Regulations
REFERENCES
CHRIS NEPTUNE, GENERAL MANAGER, SCOTLYNN USA DIVISION (239) 210-3000 CNEPTUNE@SCOTLYNN.COM
MIKE MCCOWAN , CEO, AMISTEE AIR DUCT (248) 949-1142 MIKE@AMISTEE.COM
VICTOR SMOLYANOV, CEO, VICTORS HOME SOLUTIONS (734) 442-2345 V.SMOLYANOV@VICTORSROOFING.COM
Timeline
Logistics Account Manager
Scotlynn USA
11.2021 - Current
Project Manager
Victors Roofing
03.2019 - 02.2021
Lead Commercial Technician
Amistee Air Duct Cleaning
02.2019 - 03.2021
Route Sales Representative
Alsco
11.2017 - 07.2019
Key Holder
Carrabba's Restaurant
02.2016 - 05.2019
Bachelor of Science - Social Psychology
Peru State College
Associate of Science - Psychology
University of California, Santa Barbara
High School Diploma -
South Burlington High School
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