Joshua Vega
San Jose,CA
Summary
Senior Client Service Manager with over a decade of experience playing a vital role in the development, management, growth and retention of key accounts in the F&B industry. Experienced leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
Work History
Senior Client Service Manager, Key Accounts
Canteen
06.2013 - Current
- Managed book of business over $9 million annually across 30+ accounts.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities as well as diversity and inclusion initiatives.
- Trained, led and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
- Developed customizable reporting tools and dashboards to generate client, revenue and internal intelligence reports.
Retail Sales Supervisor
Home Depot
06.2009 - 03.2013
- Increased sales by offering advice on purchases and promoting additional products.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Education
Bachelor of Science - Business Administration And Management
San Jose State University
San Jose, CA12.2019
Skills
- Service and Operation Optimization
- Strategic Account Planning
- Financial Management
- Client Relationship-Building
- Cross-Functional Collaboration
- Project Management
Accomplishments
- MS Excel - Prepared and formatted financial project reports, QBRs, budget spreadsheets and expense reports for monthly review
- Business Development - Developed and fostered relationships with over 30 key clients while attaining retention targets and referrals
- Product Marketing - Offered and supported diverse, inclusive, and mission-driven products to enhance client's F&B programs
- 2022 Diversity and Inclusion Champion for Canteen North America
- Managed multi-level teams of 25+ staff members
Timeline
Senior Client Service Manager, Key Accounts
Canteen
06.2013 - Current
Retail Sales Supervisor
Home Depot
06.2009 - 03.2013
Bachelor of Science - Business Administration And Management
San Jose State University