Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Vickery

North Fort Myers,FL

Summary

Dynamic and results-driven Foreman at Nextran Truck Center with a proven track record in crew leadership and quality control. Enhanced team productivity through effective communication and decision-making, achieving timely project completions. Committed to workplace safety and proficient in equipment operation, ensuring high standards and client satisfaction.

Overview

17
17
years of professional experience

Work History

Foreman

Nextran Truck Center
11.2020 - Current
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
  • Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
  • Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
  • Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
  • Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
  • Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
  • Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
  • Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
  • Provided comprehensive training for new employees, ensuring their rapid integration into the team dynamic.
  • Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
  • Administered disciplinary actions to workers violating safety regulations and company policies.

Service Technician

Nextran Truck Center
11.2020 - 12.2023
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
  • Improved operational efficiency, meticulously documenting all service activities for future reference.
  • Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.
  • Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Service Technician/Foreman

Total Truck Parts
04.2014 - 10.2019
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Supervisor

Waste Pro
01.2012 - 04.2014
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Service Technician

Wallace International
07.2008 - 01.2012
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Evaluated systems according to predetermined checklist and noted issues.

Education

High School Diploma -

Windham High School
Texas

Associate of Applied Science - Diesel Engine Technology

Texas State Technical College
Marshall Texas
11-2003

Skills

  • Crew leadership
  • Attention to detail
  • Decision-making
  • Effective communication
  • Teamwork and collaboration
  • Dedicated work ethic
  • Workplace safety
  • Equipment operation
  • Heavy lifting
  • Critical thinking
  • OSHA compliance
  • Quality control
  • OSHA regulations
  • Daily reporting
  • Task delegation
  • Environmental awareness
  • Workforce management
  • Multitasking and organization
  • Hand and power tools
  • Customer service
  • Performance monitoring
  • Crew supervision

Timeline

Foreman

Nextran Truck Center
11.2020 - Current

Service Technician

Nextran Truck Center
11.2020 - 12.2023

Service Technician/Foreman

Total Truck Parts
04.2014 - 10.2019

Supervisor

Waste Pro
01.2012 - 04.2014

Service Technician

Wallace International
07.2008 - 01.2012

High School Diploma -

Windham High School

Associate of Applied Science - Diesel Engine Technology

Texas State Technical College

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Joshua Vickery