Joshua Vollendorf
Racine,WI
Summary
Detail-oriented Compliance Professional offering 7 years of expertise in compliance management, policy development and program development and implementation. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Director of Compliance
Gateway Technical College
07.2019 - Current
- Direct inaugural Office for Equal Opportunity and Civil Rights and serve as college’s ADA/Clery/504/Title IX Coordinator and affirmative action officer for both employees and students
- Develop risk mitigation strategies for effective regulatory compliance across organization.
- Manage resolution of complex compliance matters through investigation and formal and informal resolution methods, minimizing potential fines and penalties.
- Spearhead training initiatives to improve staff understanding of relevant laws, regulations, and best practices.
- Established robust compliance framework, resulting in reduced instances of non-compliance issues.
- Champion culture of compliance within organization, fostering employee awareness and commitment to ethical conduct.
- Deliver subject matter expertise for internal and external customers on compliance best practices and legal/compliance topics.
- Review, revise and update compliance policies and procedures to confirm continual compliance with applicable laws.
- Co-founded and co-chair WTCS Compliance Collaborative.
Compliance Manager
Gateway Technical College
05.2017 - 06.2019
- Developed risk mitigation strategies for effective regulatory compliance across organization.
- Managed resolution of complex compliance matters through investigation and formal and informal resolution methods, minimizing potential fines and penalties.
- Spearheaded training initiatives to improve staff understanding of relevant laws, regulations, and best practices.
- Established robust compliance framework, resulting in reduced instances of non-compliance issues.
- Championed culture of compliance within organization, fostering employee awareness and commitment to ethical conduct.
- Delivered subject matter expertise for internal and external customers on compliance best practices and legal/compliance topics.
- Review, revise and update compliance policies and procedures to confirm continual compliance with applicable laws.
- Co-founded and co-chair WTCS Compliance Collaborative.
Manager, Employee Learning
Gateway Technical College
08.2014 - 05.2017
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Accomplished multiple tasks within established timeframes.
- Developed customized training plans tailored to individual needs, resulting in improved employee productivity and job satisfaction.
- Consistently tracked employee progress through implementation of college's first LMS, providing constructive feedback and offering additional assistance when needed.
- Collaborated with department heads to identify skill gaps and develop targeted learning initiatives for maximum impact.
- Streamlined onboarding process by creating interactive orientation materials that efficiently familiarized new hires with company culture and expectations.
- Implemented effective mentoring programs, matching experienced employees with new hires to provide guidance and support during their initial months.
- Conducted regular evaluations of training effectiveness through surveys, assessments, and feedback sessions, adjusting content as needed to maintain relevance.
- Trained staff and faculty during demonstrations, meetings, conferences, and workshops.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Program Services Manager
Wellpoint Care Network
01.2014 - 08.2014
- Provided oversight and direction to multiple program service areas including nursing, court records, facilities support, case aides, independent living, and training
- Assisted staff with reaching performance targets through innovative strategies, team building, and partnerships
- Served on management team that set direction and strategy for child welfare program, with strong focus on employee retention, morale, and organizational development
- Provided technical and training assistance to child welfare program
- Managed child welfare talent management process including applicant screening, candidate interviewing, and hiring
- In an effort to reduce turnover, led creation of realistic job preview video and interview process..
Training Coordinator
Wellpoint Care Network
08.2011 - 01.2014
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Evaluated effectiveness of training initiatives, making adjustments as needed to optimize results.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
Initial Assessment Social Worker
Division of Milwaukee Child Protective Services
07.2008 - 08.2011
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Documented findings and prepared detailed reports.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Post-Baccalaureate - Legal Studies
Milwaukee Area Technical College
Milwaukee, WIMaster of Science - Business and Human Relations
Amberton University
Garland2017
Master of Science in Education - Adult Education
University of Wisconsin - Platteville
Platteville2005
Bachelor of Science - Criminal Justice
University of Wisconsin - Platteville
Platteville2002
Skills
- Critical thinking
- Leadership abilities
- Regulatory expertise
- Relationship building
- Training development
- Project Coordination
Accomplishments
- Successfully developed three new positions including two that became their own offices/departments through the development of policies, programs, standard operating procedures, budgets, and reporting structures to ensure continuous quality improvement.
- Positioned human resource compliance as a valued business partner by working collaboratively with other departments, creating a positive and safe workplace, and assisting in employee retention.
- Organized multiple organizational-wide professional development events each year for over 600 employees, including managers and executives.
Certification
- Certified Human Resources Specialist (Michigan State University HR Executive Education)
- Affirmative Action Professional (American Association for Access, Equity, & Diversity)
- Certified Mediator (Phoenix Dispute Solutions)
- Professional in Human Resources (PHR) (Human Resource Certification Institute)
Timeline
Director of Compliance
Gateway Technical College
07.2019 - Current
Compliance Manager
Gateway Technical College
05.2017 - 06.2019
Manager, Employee Learning
Gateway Technical College
08.2014 - 05.2017
Program Services Manager
Wellpoint Care Network
01.2014 - 08.2014
Training Coordinator
Wellpoint Care Network
08.2011 - 01.2014
Initial Assessment Social Worker
Division of Milwaukee Child Protective Services
07.2008 - 08.2011
Post-Baccalaureate - Legal Studies
Milwaukee Area Technical College
Master of Science - Business and Human Relations
Amberton University
Master of Science in Education - Adult Education
University of Wisconsin - Platteville
Bachelor of Science - Criminal Justice
University of Wisconsin - Platteville