Joshua Vu
Novi,MI
Summary
Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Recipes Restaurant
Farmington, MI
06.2019 - Current
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Assisted staff by serving food and beverages or bussing tables.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted with kitchen preparation during peak times as needed.
- Provided exceptional customer service by anticipating guest needs before they arise.
Education
Applied Engineering
Michigan State University
East Lansing, MI05-2027
Skills
- MATLAB proficiency
- Organizational skills
- Task prioritization
- Data analysis
- Customer service
- Inventory management
- Technical writing
- Problem solving
- Quality assurance
- Research and development
- Project coordination
- Material science
- Environmental awareness
- Engineering fundamentals
Timeline
Restaurant Manager
Recipes Restaurant
06.2019 - Current
Applied Engineering
Michigan State University
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