Joshua Vukovic

• Explained diagnostic findings to customers and outlined repair or service options.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.

• Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
• Supported efficient purchase administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
• Managed lead tracking by making contact and following up on leads generated through marketing efforts.
• Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
• Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.

• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built strong client relationships through consistent communication and effective problemsolving.
• Provided first-rate service to all customers and potential customers.
• Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
• Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
• Exceeded sales targets by consistently meeting and surpassing monthly quotas.

• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Established new accounts through vendor visits to potential customers.
• Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
• Exceeded monthly sales targets and quotas consistently.
• Prospected and conducted face-to-face sales with business clients throughout assigned territory.

Mastered the Customer Service Technical Support role and worked from home as an independent satellite agent and has plethora of technical experience for over 12 years. Professionally and completely addressed 50+ interactions per day, giving concise, personalized, friendly and polite service to ensuring customer retention and satisfaction on all services and concerns. Memorized all company products and services and effectively answered and kept records of customer interactions, transactions, recorded details of inquiries, concerns, and comments, as well as actions taken. Quickly contacted customers to ensure and respond to inquiries and to notify them of claim investigation results or any planned adjustments. Efficiently referred unresolved customer grievances to designated departments for further investigation. Proficiently completed contract forms, prepared change of address records, or issued service discontinuance orders, using computers. Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

• Professionally handled inbound/outbound calls and addressed concerns with credit card services and rates renegotiated and retained clients and their balances and up-sold additional products and services proficiently. Expertly trained and assisted team members with developing their sales and retention skills using advanced customer service techniques and behavior methods like Acknowledge, Respond,Close or Serving, Solving, and Selling. Successfully facilitated training and furthered staff development using effective methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Proficiently monitored and performed quality assurance checks and listened to agent calls ensuring concise information was given, and that all rules and regulations were followed and all information scripts were read verbatim. I.E. FCC rules and regulations. Independently managed staff, prepared work schedules, including holidays and assigning specific duties as required Welcomed new employees and conducted orientations. Consistently trained and transitioned them successfully into their new positions.