Joshua Wakamura
Phoenix,AZ
Summary
Personable and dedicated leader with customer-focused experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Manager of Operations and Events
Hānai Coffee & Cocktails
Phoenix, AZ
02.2022 - Current
- Started a local coffeeshop/ bar restaurant from the ground up
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Entered time and attendance logs in preparation for payroll.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created training modules and documentation to train staff.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Curated Menus using market research and exemplary experience in industry
- Created and planned numerous events to meet customer satisfation
- Compile KPI reports and analyzed P&L reports to create trends and make specific decisions to drive sales, productivity, and customer feedback
Shift Supervisor
Starbuck Coffee
Tempe, AZ
11.2018 - 02.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Education
Bachelor of Arts - Communications
Arizona State University
Tempe, AZ05.2020
Skills
- Business Development
- Operations Management
- Strategic Planning
- Project Management
- Employee Training and Development
- Performance Evaluations
- Schedule Preparation
- Customer Relationship Management (CRM)
- Microsoft Software Proficiency
- Customer Relations
Accomplishments
- Recognized as Partner of the Quarter at Starbucks for outstanding performance and team contributions on two occasions
Timeline
Manager of Operations and Events
Hānai Coffee & Cocktails
02.2022 - Current
Shift Supervisor
Starbuck Coffee
11.2018 - 02.2022
Bachelor of Arts - Communications
Arizona State University
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