JOSHUA WALDOW
Bentonville,AR
Summary
With over 8 years in the beverage industry, I have extensive experience in both brewery settings and cocktail bartending. I'm skilled in managing taprooms, and mixing a wide range of cocktails. My expertise lies in delivering excellent customer service and creating memorable experiences, whether serving craft brews or crafting high-quality cocktails. Passionate about both beer and spirits, I'm dedicated to enhancing every guest's experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Bartender
Uptown Kitchen & Taphouse
2023.09 - Current
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
Bartender/Server
The Carver Hangar Sports Bar
2022.01 - 2023.01
- Prepare and serve alcoholic and non-alcoholic drinks
- Maintaining an organized and sanitized bar area
- Ability to defuse tense situation
- Provide excellent customer service
- Assess customers needs and preferences and make recommendations
- Ability to multi-task in a high pace environment.
Asset Protection Agent
Lowes
2019.01 - 2022.01
- Prevent inventory shrinkage
- Deter Criminal activity
- Provide coaching and training to associate and store leadership on identifying and deterring external theft
- Responsible for investigating and resolving issues related to criminal activity in accordance with local, state and federal laws
- Effectively respond to potentially violent and/or physical altercations and have the ability to make quick, effective decisions and maintain an appropriate composure.
Bartender/Server
Eagle Creek Saloon
2016.01 - 2022.01
- Prepare and serve alcoholic and non-alcoholic drinks
- Maintaining an organized and sanitized bar area
- Ability to defuse tense situation
- Provide excellent customer service
- Assess customers needs and preferences and make recommendations
- Ability to multi-task in a high pace environment.
Asset Protection Manager
JCPenney's
2018.01 - 2019.01
- Proactively identify potential acts of theft and fraud by observing associates and customer activity
- Investigate suspicious behavior, collect intelligence, document behavior
- Install cameras and proficient knowledge of CCTV systems
- Ensure all related documentation is complete and accurate and is maintained to the policies of the company
- Investigate Internal and External theft
- Think Critically
- Manage Execution
- Drive performance
- Attend court hearing and update appropriate files with court related outcomes
- Maintain relationships with local law enforcement.
Executive Team Leader of Assets Protection
Target
2016.01 - 2018.01
- Build and lead a safe and secure culture, focused on physical security including key and alarm protected areas, incident prevention and incident response by influencing store team members
- Lead and execute reporting analysis and intelligence to respond to theft trends to resolve repetitive issues of internal and external theft trends
- Lead the execution of safety programs and best practices to reduce team member and guest safety incidents and injuries
- Lead compliance regulation programs and assessments as directed by leadership
- Set challenging goals with clear outcomes and establish productive routines to ensure progress
- Lead the team to follow all safety guidelines, operating procedures, and product freshness and quality standards.
Education
Bachelors Degree in Nursing - Nursing
Harding University, School Of Nursing
Rogers, Arkansas2024
Bachelor's Degree in Psychology -
Portland State University
Portland, Oregon01.2015
Associates Degree in Criminal Justice -
Clackamas Community College
Oregon City, Oregon01.2012
Skills
- Customer Service
- Suggestive Selling
- Staff Management
- Inventory
- Employee Coaching
- Cleanliness standards
- Food Service
- Beer Knowledge
- Food Running
Certification
- 01/01/05, DPPST Security Certification
- 01/01/22, American Red Cross CPR/BLS
Timeline
Lead Bartender
Uptown Kitchen & Taphouse
2023.09 - Current
Bartender/Server
The Carver Hangar Sports Bar
2022.01 - 2023.01
Asset Protection Agent
Lowes
2019.01 - 2022.01
Asset Protection Manager
JCPenney's
2018.01 - 2019.01
Bartender/Server
Eagle Creek Saloon
2016.01 - 2022.01
Executive Team Leader of Assets Protection
Target
2016.01 - 2018.01
Bachelors Degree in Nursing - Nursing
Harding University, School Of Nursing
Bachelor's Degree in Psychology -
Portland State University
Associates Degree in Criminal Justice -
Clackamas Community College
- 01/01/05, DPPST Security Certification
- 01/01/22, American Red Cross CPR/BLS
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