Joshua Walker
Carrollton,VA
Summary
Results-driven professional with extensive hands-on experience in Amazon technology, particularly in AR floor operations. Committed to resolving challenges through collaboration with management and team members to ensure a seamless workflow. Recognized for reliability in completing tasks independently and as part of a team. A strong foundation in mechanical and technological knowledge, gained from diverse home and work experiences, enhances problem-solving capabilities.
Overview
6
6
years of professional experience
Work History
Amnesty Floor Monitor
Amazon Warehouse
02.2023 - Current
- Successfully conducted various tasks on and of the AR floor during my nearly 3 years as an AFM.
- Learned and adapted quickly to new technology and rules implemented by management.
- Worked with managers and team members to find solutions to reoccurring problems hindering work flow.
- Assisted in onboarding many AFMs to the team, ensuring they were ready to face any challenges associated with the AR floor.
Customer Service Leader
Food Lion
08.2020 - 02.2023
- Supported management by implementing directives and monitoring employee compliance with policies.
- Investigated and resolved escalated concerns with customer interactions and business processes.
- Addressed and resolved customer concerns and complaints.
- Improved team results by coaching under-performing team members.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
Education
Diploma -
Portsmouth Christian School
Portsmouth, VA05-2022
Skills
- Mechanical Skills
- Computer Skills
- Data Entry
- Multitasking
- Problem solving
- Teamwork and collaboration
- Attention to detail
Timeline
Amnesty Floor Monitor
Amazon Warehouse
02.2023 - Current
Customer Service Leader
Food Lion
08.2020 - 02.2023
Diploma -
Portsmouth Christian School