Joshua Wallace
Woodbridge,CA
Summary
Attentive Peer Support Specialist promoting life experiences regarding mental illnesses, substance abuse, alcohol use, suicidal tendencies and always ready with a listening and attentive ear for others. Skilled at providing a high level of support and helping individuals find needed community services. Ready for a new position assisting others and helping each live optimal lives.
Highly motivated professional with 8 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
12
12
years of professional experience
Work History
Cook - Cashier
Five Star Burgers
Stockton
04.2024 - Current
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Resolved customer complaints regarding food quality or services provided.
Peer Support Specialist Volunteer
Wellness Center Stocton
Stocton, CA
02.2024 - Current
- Developed positive relationships with clients by providing a safe, supportive environment.
- Created educational materials for staff members related to peer support services.
- Attended trainings focused on best practices for working with individuals experiencing mental health issues.
- Adhered to applicable laws, regulations, policies, procedures, standards, and guidelines.
- Actively listened and responded empathetically when interacting with clients.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
Partner
PestMed pest control
Fremont
03.2018 - 11.2023
- Developed and implemented marketing strategies to increase brand awareness and reach target audiences.
- Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
- Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.
- Created promotional campaigns to drive sales of new products or services.
- Provided leadership and guidance to team members while encouraging collaboration across departments.
- Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
- Maintained loyal client base by establishing trusting alliances and fair billing practices.
Assistant Manager
Sno white drive in
Modesto, CA
06.2012 - 02.2018
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
CDL
Western Pacific Truck School
Modesto, CA12-2017
High School Diploma -
Tuolumne, Christian High School
Modesto, CA06-2001
Skills
- Customer Service
- Staff Management
- Business Administration
- Employee Training
- Business Planning
- Quality Assurance
- Attention to Detail
- Driven and Determined
- Professional Networking
- Customer Relations
- Task Delegation
- Sales Development
- Operations Management
- Purchasing and planning
- Coaching and Mentoring
- Social Media Marketing
- Staff hiring
- Recovery assistance and support
- Positive environment facilitation
- Mental Health Services
Timeline
Cook - Cashier
Five Star Burgers
04.2024 - Current
Peer Support Specialist Volunteer
Wellness Center Stocton
02.2024 - Current
Partner
PestMed pest control
03.2018 - 11.2023
Assistant Manager
Sno white drive in
06.2012 - 02.2018
CDL
Western Pacific Truck School
High School Diploma -
Tuolumne, Christian High School
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