Joshua Ward
Corpus Christi
Summary
Dynamic and detail-oriented professional with experience at H-E-B Grocery and Red Lobster. Proven ability to enhance customer experiences through effective multitasking and interactive communication skills. Recognized for maintaining organized environments and resolving guest complaints with patience and empathy, ensuring satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Overnight Stocker
H-E-B Grocery
04.2021 - Current
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Restaurant Hostess
Red Lobster
06.2019 - 12.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Richard King High School
Corpus Christi, TXSkills
- Effective multitasking
- Patience and empathy
- Detail-oriented
- Interactive communication skills
- Guest engagement
- Complaint handling
Timeline
Overnight Stocker
H-E-B Grocery
04.2021 - Current
Restaurant Hostess
Red Lobster
06.2019 - 12.2021
High School Diploma -
Richard King High School
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