Joshua Wargo
Harrisburg,PA
Summary
Dynamic and results-driven professional with extensive experience at Dominos JS3 Pizza, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and driving sales through strategic inventory management and effective staff training. Adept at fostering a collaborative environment that boosts employee morale and customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dominos JS3 Pizza
Harrisburg, PA
10.2025 - Current
- Assisted in training new team members on operational procedures and customer service standards.
- Implemented inventory management techniques to ensure optimal stock levels and reduce waste.
- Monitored daily sales reports to identify trends and inform staffing decisions for peak hours.
- Collaborated with management to develop promotional strategies that increased customer engagement.
- Ensured compliance with health and safety regulations, promoting a safe work environment for staff and customers.
- Enhanced customer satisfaction by resolving complaints promptly and effectively, reinforcing loyalty initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
General Manager
Dominos JS3 Pizza
Harrisburg, PA
10.2025 - Current
- Assisted in managing daily operations to ensure efficient workflow and team collaboration.
- Supported development and implementation of operational strategies to enhance productivity and service quality.
- Learned company policies and procedures to maintain compliance and safety standards across all functions.
- Coordinated scheduling and task assignments to optimize team performance and meet project deadlines.
- Contributed to inventory management processes, ensuring accurate stock levels were maintained at all times.
- Engaged with team members to gather feedback, fostering a culture of continuous improvement within the organization.
- Observed senior management in decision-making processes, gaining insights into operational efficiency strategies.
- Participated in training sessions to build knowledge of tools and systems utilized for effective operations management.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assistant Manager
Burger King RFG
Harrisburg, PA
2025 - 10.2025
- Streamlined order processing through effective use of point-of-sale systems and workflow adjustments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
General Manager
Dominos JS3 Pizza
Annville, PA
01.2024 - 10.2024
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Business Management
Harrisburg Area Community College
Harrisburg, PASkills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Goal setting
Staff management
Workload management
Conflict resolution
Retail operations
Team building
Employee scheduling
Operations management
Customer rapport
Recruiting and interviewing
Sales strategies
Customer relationship management (CRM)
Retail operations management
Certification
Serve Safe certified
Timeline
Assistant Manager
Dominos JS3 Pizza
10.2025 - Current
General Manager
Dominos JS3 Pizza
10.2025 - Current
General Manager
Dominos JS3 Pizza
01.2024 - 10.2024
Assistant Manager
Burger King RFG
2025 - 10.2025
Business Management
Harrisburg Area Community College