Allison Comer
Macon,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
911 Communications Officer
Houston County Sheriff's Office
03.2023 - Current
- Received incoming 911 calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within Houston County and the cities of Warner Robins, Perry, and Centerville
- Accurately relayed information and messages to and from emergency locations, to law enforcement agencies, fire departments, and emergency medical personnel
- Utilized de-escalation techniques over the phone to communicate with hysterical callers and help them to rationalize difficult situations
911 Emergency Dispatcher
Monroe County Sheriff's Office
11.2021 - 03.2023
- Received incoming 911 calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within Monroe County and the city of Forsyth
- Accurately relayed information and messages to and from emergency locations, to law enforcement agencies, fire departments, and emergency medical personnel
- Utilized de-escalation techniques over the phone to communicate with hysterical callers and help them to rationalize difficult situations
Claims Representative
GEICO
09.2018 - 08.2021
- Efficiently assisted and resolved customer's concerns with claims and roadside assistance by phone, answering on average 300 calls a week
- Exceeded set goals for all metrics, including customer satisfaction, efficiency, and accuracy
- Assisted with new hire training and advancement through one on one coaching, as well as creating and implementing detailed performance plans
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Sales Associate
White House Black Market
09.2017 - 09.2018
- Increased sales through excellent customer interaction skills and finding new ways to reach potential new customers
- Designed and organized floor displays to show off latest merchandise as the main focus
- Assisted and styled customers based on their tastes and personal preferences, as well as for special occasions
Education
High School Diploma -
Mary Persons High School
Forsyth, GA05.2017
Skills
- Microsoft Office
- Insurance verification
- Documentation review
- Typing
- Time Management
- Decision-Making
- Conflict Resolution
- Problem-Solving
- Critical Thinking
- Works Well Under Pressure
- Teamwork and Collaboration
- Computer Skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
911 Communications Officer
Houston County Sheriff's Office
03.2023 - Current
911 Emergency Dispatcher
Monroe County Sheriff's Office
11.2021 - 03.2023
Claims Representative
GEICO
09.2018 - 08.2021
Sales Associate
White House Black Market
09.2017 - 09.2018
High School Diploma -
Mary Persons High School