Joshua Warren Sr
Denham Springs,LA
Summary
Dynamic Store Manager with extensive experience at Lowe's Home Improvement, excelling in customer service and operational efficiency. Proven track record of enhancing profitability through innovative merchandising and effective team leadership. Skilled in training and mentoring staff, fostering a collaborative environment that boosts morale and minimizes turnover.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
Lowes Home Improvment
07.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Store Manager
CVS Pharmacy
03.2004 - 06.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
Education
Bachelor of Arts - Religion
St John Institute
Baton Rouge, LA06-2018
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
- Store merchandising
- Inventory control
- Leadership development
- Operational efficiency
- Maximizing profitability
Certification
- CPR Certified
Languages
English
Full Professional
Timeline
Store Manager
Lowes Home Improvment
07.2019 - Current
Store Manager
CVS Pharmacy
03.2004 - 06.2019
Bachelor of Arts - Religion
St John Institute
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