Joshua Washington

Primary Responsibilities:

1. Leadership & Supervision:

• Lead and manage team of associates to ensure smooth daily operations. Train, mentor, and coach team members to maintain high standards of customer service and performance. Delegate tasks effectively and ensure staff accountability.
• Operational Management: Oversee car wash operations, ensuring equipment is functioning properly. Address and resolve customer concerns promptly and professionally. Ensure cleanliness and organization of the facility at all times.

3. Performance & Goals:

• Monitor and achieve sales and performance goals, including upselling services. Analyze operational metrics and implement improvements where needed.

4. Safety & Compliance:

• Enforce safety protocols to ensure a safe working environment for employees and customers. Ensure adherence to company policies and procedures.

5. Customer Experience:

• Greet customers and assist with service selection. Build and maintain relationships with regular customers, fostering loyalty.

6. Maintenance:

• Perform or oversee routine maintenance of car wash equipment. Notify management of any major repairs needed.

Skills & Qualifications:

• Strong leadership and communication skills. Experience in a fast-paced customer service or management role. Mechanical aptitude for handling car wash equipment is a plus. Ability to work flexible hours, including weekends and holidays. Problem-solving skills and attention to detail.

• Supervise and coach a team of sales associates, providing ongoing training and development.
• Foster a positive, motivating environment that encourages high performance.
• Lead by example by consistently demonstrating excellent customer service and product knowledge.
• Assist customers with selecting and purchasing musical instruments, accessories, and gear.
• Ensure the store meets or exceeds sales targets and KPI goals.
• Manage customer inquiries, complaints, and returns in a professional and timely manner.
• Assist in daily store opening and closing procedures.
• Maintain accurate inventory levels and assist with stock replenishment and organization.
• Ensure the store is clean, well-organized, and visually appealing.
• Training & Development:
• Provide product knowledge training to new and existing staff.
• Ensure all staff are aware of promotions, store policies, and customer service standards.
• Work with the store manager to identify areas for improvement and create action plans.
• Monitor employee performance and provide regular feedback.
• Help track and analyze sales data to identify opportunities for growth.
• Assist in creating action plans to improve individual and store-wide performance.
• Help with payroll management, staffing schedules, and compliance with labor laws.
• Assist with inventory audits, reporting discrepancies, and coordinating stock replenishment.
• Handle customer payments and transactions.
• Proven experience in retail, with at least 1-2 years in a leadership or supervisory role.
• Passion for music and knowledge of musical instruments and gear.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries and resolve issues effectively.
• Ability to multitask and stay organized in a dynamic environment.
• Basic knowledge of retail sales operations, including inventory management and point-of-sale systems.
• Experience in the music retail industry.
• Familiarity with Guitar Center’s product offerings and services.
• Previous experience managing or leading a team in a similar environment.

• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Actively listen to customers' requests, confirming full understanding before addressing concerns
• Identified issues, analyzed information, and provided solutions to problems

• Located and evaluated pest damage to buildings and grounds to determine the extent and optimal corrective actions
• Factored in current climate and property specifications when preparing and applying chemicals
• Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources