Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Joshua Wayne Bever

Las Vegas,NV

Summary

Knowledgeable service professional with strong background in hospitality management and team leadership. Demonstrated success in enhancing guest satisfaction and streamlining service operations. Proven ability to train and mentor staff while maintaining high standards of service and efficiency.

Overview

26
26
years of professional experience

Work History

Lead Server

Blackbelly Market & Butcher
09.2021 - 11.2024
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Contributed to team success by consistently meeting or exceeding individual sales goals each month. Awarded a Michelin star in 2023 and 2024.

Team Leader

Greystone Castle
08.2022 - 09.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Team lead. Over saw dinner service for up to 300 people at a time while providing specific services to guests of the venue. Assisting to bridal parties, and important guests of.

Server/Bartender

Darden-Olive Garden/Longhorn Steakhouse
01.2019 - 01.2021
  • Greeted and served the guests
  • Delivered beverages, appetizers, and entrees
  • Cash and credit handling

Server Trainer

Cheesecake Factory
01.2016 - 01.2018
  • Greeted and served the guests
  • Delivered beverages, appetizers, and entrees
  • Cash and credit card handling
  • Trained new hires on policy, procedure and safety

Server Trainer

Cracker Barrel-Various Locations
01.2004 - 01.2018
  • Greeted and served the guests
  • Delivered beverages, appetizers, and entrees
  • Cash and credit card handling
  • Trained new hires on policy, procedure and safety
  • Traveled long distance and opened new locations, or filled short staffing

Sales Associate/Stock

Bath & Body Works
01.2006 - 01.2008
  • Attended to guests need's finding products and introducing them to new products or those similar
  • Cash & credit card handling
  • Unloaded truck twice a week and organized stock area and filled shelves

Location Manager

Cedar Point Amusement Park
01.2000 - 01.2001
  • Operated a restaurant within the theme park
  • Responsible for a staff of 25
  • Tasks included weekly schedule, payroll submissions, ordering product, keeping track of inventory
  • Cash and credit card handling
  • Cash drops at close of day

Licensing Agent

Fairlawn DMV
01.2000 - 01.2001
  • I issued state drivers license and registrations
  • Administered eye exams, vehicle inspections, and verified government issued documents

Dish, Busboy, Server, Host

Lindsey's Amber Restaurant
01.1999 - 01.2001
  • I started as a dishwasher/busboy and was promoted to server
  • I would greet and take orders for guests
  • Delivered beverages, appetizers, and entrees
  • As Host I was responsible for seating guests, answering phones, taking togo orders and packaging
  • Rotating and stocking bakery
  • Cash and credit card handling

Skills

  • ServeSafe Certified
  • Great communication skills
  • POS system
  • Independent work
  • Multi-tasking
  • Ability to work in busy environments
  • Initiative
  • Employee training and development
  • Sales techniques
  • High volume dining
  • Banquet coordination
  • Special event coordination
  • Bar terminology
  • Allergy awareness
  • Wine service
  • Strong leadership
  • Fine dining

Accomplishments

  • Achieved a Michelin Green Star award at Blackbelly with my team by completing excellent sustainability practices with accuracy and efficiency.
  • Traveled for Cracker Barrel for many years opening new locations, prepping new staff for grand openings.

Timeline

Team Leader

Greystone Castle
08.2022 - 09.2024

Lead Server

Blackbelly Market & Butcher
09.2021 - 11.2024

Server/Bartender

Darden-Olive Garden/Longhorn Steakhouse
01.2019 - 01.2021

Server Trainer

Cheesecake Factory
01.2016 - 01.2018

Sales Associate/Stock

Bath & Body Works
01.2006 - 01.2008

Server Trainer

Cracker Barrel-Various Locations
01.2004 - 01.2018

Location Manager

Cedar Point Amusement Park
01.2000 - 01.2001

Licensing Agent

Fairlawn DMV
01.2000 - 01.2001

Dish, Busboy, Server, Host

Lindsey's Amber Restaurant
01.1999 - 01.2001

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Joshua Wayne Bever