Joshua Weathers
Brooklyn,NY
Summary
Positive and upbeat Front Desk Agent successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills with experience from a 5-star hotel.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
LUMA Hotels
New York, NY
01.2023 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Utilize Alice and HMS operating systems.
- Answer inquiries/emails regarding Expedia and booking information.
Front Desk Agent/Room Coordinator
Courtyard/Residence Inn by Marriott
New York, NY
01.2021 - 01.2023
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Checked quality of guest room restocking by reviewing toiletries, amenities and furnishings.
- Assisted guests with requests by communicating with other team members.
- Answered inquiries and emails regarding Expedia and booking information.
- Completed task such as inspecting rooms, shampooing carpets, rotated furniture, cleaned public areas, and delivered laundry when team needed support
- Utilized Fosse operating system
Room Inspector/Houseman
Best Western Plus Arena Hotel
Brooklyn, NY
02.2020 - 11.2021
- Maintained business cleanliness protocols by inspecting guest rooms.
- Checked quality of guest room restocking by reviewing toiletries, amenities and furnishings.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Created shift reports and other documentation to coordinate housekeeping needs.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Bellman/Front Desk Agent
Fairfield Inn & Suites Times Square
New York, NY
02.2019 - 03.2021
- Escorted travelers to and from guest rooms and assisted with luggage.
- Transferred suitcases, bags and other items from vehicles and main lobby to and from guest rooms.
- Assisted guests with check-in procedures and provided them with keys to their rooms.
- Utilized Fosse operating system
- Answered inquiries regarding hotel services, facilities, events, and hours of operation.
Education
High School Diploma -
CLARA BARTON HIGH SCHOOL
2013
Skills
- Payment Processing
- Reservations
- Guest services
- Phone etiquette
- POS Systems
- Clerical Duties
References
REFERENCES
References available upon request
Timeline
Guest Service Agent
LUMA Hotels
01.2023 - Current
Front Desk Agent/Room Coordinator
Courtyard/Residence Inn by Marriott
01.2021 - 01.2023
Room Inspector/Houseman
Best Western Plus Arena Hotel
02.2020 - 11.2021
Bellman/Front Desk Agent
Fairfield Inn & Suites Times Square
02.2019 - 03.2021
High School Diploma -
CLARA BARTON HIGH SCHOOL
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