Joshua Weaver
Tumwater
Summary
Dynamic and results-driven professional with a proven track record at 420, excelling in customer service and team leadership. Recognized for boosting employee morale and fostering a collaborative environment, while effectively managing cash handling procedures. Committed to enhancing customer experiences and developing staff through targeted training and motivation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
420 Capitol
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted performance evaluations and provided constructive feedback to employees.
Team Member
IB Pet
05.2021 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs.
Shift Supervisor
Five Guys
02.2020 - 04.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Interviewed and advised management on potential new hires.
Education
Associate of Arts - Psychology
Southwestern College
Chula Vista, CA06-2020
Skills
- Customer service
- Money handling
- Team leadership
- Problem-solving
- Team motivation
- Staff training and development
- Staff management
- Team building
- Customer rapport
- Policy enforcement
Certification
CPR Trained
Medical Marijuana Consultant
Timeline
Assistant Manager
420 Capitol
08.2022 - Current
Team Member
IB Pet
05.2021 - 05.2022
Shift Supervisor
Five Guys
02.2020 - 04.2021
Associate of Arts - Psychology
Southwestern College
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