Joshua Wheeler
West Palm Beach
Summary
Seasoned Restaurant Manager with a proven track record at Sailfish Marina Resort, enhancing customer satisfaction and streamlining operations. Excelled in team management and inventory control, significantly improving service quality and efficiency. Skilled in staff training and conflict resolution, ensuring a positive dining experience and operational excellence.
Personable and proactive individual with strong ability to lead and inspire team members in fast-paced environment. Possesses deep understanding of customer service principles and adept at managing daily operations and inventory control. Committed to driving exceptional guest experiences and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Sailfish Marina Resort
07.2023 - 12.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Restaurant Manager
Flanigan's Seafood Bar and Grill
02.2019 - 07.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Owner and Operator
Wheeler & Son's Contracting
01.2010 - 02.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Worked outside in all weather conditions.
- Coordinated with supply chain partners to ensure timely delivery of raw materials, preventing production stoppages.
Education
High School Diploma -
Arcadia High School
Arcadia05-2000
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Food service background
- Staff scheduling
- Complaint resolution
- Adaptable
- Schedule coordination
- Pre-shift walk-through
- Supply chain management
- Employee schedule management
- Restaurant operations management
- Labor and food cost control
- Purchasing and cost control
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Restaurant Manager
Sailfish Marina Resort
07.2023 - 12.2024
Restaurant Manager
Flanigan's Seafood Bar and Grill
02.2019 - 07.2023
Owner and Operator
Wheeler & Son's Contracting
01.2010 - 02.2019
- ServSafe Food Protection Manager Certification - National Restaurant Association.
High School Diploma -
Arcadia High School
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