Joshua White
Summary
Code Enforcement Officer with 3 years of experience. Reliable and trustworthy with sound knowledge of City codes. Adept at providing thorough inspections and investigating reports of violations. Also a driven retail manager with more than 4 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Code Enforcement Officer
City Of Lawton
07.2020 - Current
- Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing and health and safety.
- Conducted follow-up site visits to check compliance with corrective actions implemented to address violations.
- Patrolled assigned area to identify and evaluate problems.
- Prepared evidence in support of legal actions taken.
- Conducted various field investigations.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Trained new Code Enforcement Officers
- Actively listened to citizens, handled concerns quickly and escalated major issues to supervisor.
Animal Welfare Officer
City Of Lawton
10.2017 - 07.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Service Representative
Serco Group
03.2016 - 10.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Manager
Petco
02.2015 - 03.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Engaged in friendly conversation with customer to better uncover individual needs.
Front End Supervisor
TJ Maxx
03.2013 - 02.2015
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained accurate records of sales and financial transactions.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
GED -
Life Long Learning
Lawton, OK03.2011
Skills
- Research Abilities
- Clear Communication Skills
- Customer Service
- Employee Scheduling
- Staff Management
- Team Training and Development
- Leadership Development
- Calm Under Pressure
- Troubleshooting
- Relationship Building
- Knowledge of Local Ordinances
- Investigative Report Preparation
- Public Speaking
- Multitasking Abilities
Certification
- Certified Code Official Safety Specialist, Code Enforcement Safety Foundation- 2023
- OCEA Basic Certified Code Enforcement Officer- 2020
Timeline
Code Enforcement Officer
City Of Lawton
07.2020 - Current
Animal Welfare Officer
City Of Lawton
10.2017 - 07.2020
Customer Service Representative
Serco Group
03.2016 - 10.2017
Manager
Petco
02.2015 - 03.2016
Front End Supervisor
TJ Maxx
03.2013 - 02.2015
GED -
Life Long Learning
- Certified Code Official Safety Specialist, Code Enforcement Safety Foundation- 2023
- OCEA Basic Certified Code Enforcement Officer- 2020
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