Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Whitehead

Baraboo,WI

Summary

Dynamic customer service professional with extensive experience at Bluegreen Vacations, adept at enhancing guest experiences through compassionate assistance and efficient data management. Proven track record in streamlining processes and developing training materials, fostering a collaborative environment while resolving complex issues with composure and critical thinking.

Overview

9
9
years of professional experience

Work History

Lead Welcome Center Rep

Bluegreen Vacations
08.2016 - Current
  • Input allotments, daily reporting, audit paper work for accuracy
  • When manager not available did the scheduling of employees
  • Fielded all escalations from guests and assist team members with questions, concerns or problems
  • Working with corporate call center, VIP call center on all guest issues
  • Greeted each guest warmly upon arrival at the Welcome Center, setting a positive tone for their visit.
  • Answered incoming phone calls promptly and courteously, providing helpful information.
  • Enhanced guest experience by providing personalized information and assistance on local attractions and services.
  • Maintained up-to-date knowledge of local events, accommodations, and transportation options for accurate recommendations.
  • Provided incoming visitors and guests with friendly and knowledgeable service.
  • Restocked employee and guest supplies.
  • Updated daily records with visitor numbers, messages, and other trackable details.
  • Tracked visitor trends to inform future marketing initiatives and improve overall guest experience.
  • Contributed to a positive work environment, collaborating with team members to address guest concerns promptly.
  • Developed training materials for new hires, ensuring excellent customer service from all staff members.
  • Streamlined visitor check-in process for increased efficiency and reduced wait times.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Education

No Degree - Business Administration And Management

Blackhawk Technical College
Janesville, WI

Skills

  • Customer service and assistance
  • Compassion and composure
  • Data management
  • Recordkeeping skills

Timeline

Lead Welcome Center Rep

Bluegreen Vacations
08.2016 - Current

No Degree - Business Administration And Management

Blackhawk Technical College