Joshua Whittle
Miami,FL
Summary
Enjoys working as part of a team to achieve sales goals. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.
Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products. Very focused in any environment. A very fast and strong paced learner of any job, even with no work experience of it. Learn very quickly and adaptable to any new surroundings that comes across me.
Overview
16
16
years of professional experience
Work History
Security Officer
The Marriott Hotel
03.2022 - 01.2024
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Conducted regular patrols of key areas to spot and control security concerns.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Conducted regular patrols of key areas to spot and control security concerns
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Reported suspicious activities and persons to law enforcement
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Regulated vehicle and pedestrian traffic onto building grounds
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Improved overall security by conducting regular patrols and monitoring surveillance systems
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis
Fence Laborer
Fundora Fence Company
08.2019 - 09.2020
- Installed metal and wooden fences and privacy borders.
- Joined, raised and secured fence segments in place.
- Used alternate finishes based on climate, topography and appearance of specified area.
- Dug holes and trenches to position fences correctly.
- Issued warranties for completed projects.
- Reviewed property plans to delineate site parameters.
- Discussed fencing requirements and specifications with clients.
- Conducted site inspections to determine project costs and required installation materials.
- Inspected fences for gaps and vulnerabilities, making necessary adjustments.
- Increased sales by 5%
- Used hand tools and instruments to take measurements.
- Prepared sites and yards before installing fences by removing debris and rocks.
- Collected customer signatures once installations and repairs were finished to complete fence process.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Completed documentation smoothly to finalize sales.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Offered customers best-fit, beneficial solutions from available fencing product line.
- Utilized persuasive sales techniques to convert leads into sales.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Public Service Worker
Miami Dade County Parks & Recreation
04.2016 - 10.2018
- Perform manual work in semi-skilled jobs involving maintenance,
- repair of building and grounds and minor construction and other job-related tasks.
- Serviced park restrooms to keep each free of trash, stocked with basic supplies and clean for guests.
- Kept grass, trees and landscaping beds in professional condition with regular care.
- Secured park gates or doors at closing time and unlocked at opening.
- Upheld safety standards in different seasons by handling ice, snow and other periodic issues.
- Installed and moved temporary structures for different types of events.
Park Officer
Miami Dade County Parks, Recreation & Open Spaces
03.2014 - 04.2016
- Educated visitors on area wildlife and regional history during tours and presentations.
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
- Led search and rescue teams to locate stranded visitors immediately to promote positive outcomes.
- Guided tours for park visitors with focus on informative and safe visits.
- Administered first aid to visitors suffering from falls and minor injuries and contacted paramedics for hospital transport in serious cases.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
- Informed visitors of current and recurring dangers posed by wildlife, terrain and inclement weather.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
Retail Sales Associate
Lady's Footlocker
05.2008 - 07.2008
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed efficient cash register operations.
Sales Associate
Sears
02.2013 - 03.2014
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Arts - Criminal Justice
East Central University
Ada, OK05.2013
No Degree - Criminal Justice
Florida Memorial University
Opa-locka, FL05.2012
No Degree - Computer Science
Globe Institute of Technology
New York, NY05.2007
High School Diploma -
Brito Miami Private
Miami, United States05.2007
Skills
- Customer service-oriented
- Cash register familiarity
- Goal-oriented
- Fast learner
- Retail merchandising specialist
- Detail-oriented
- Sales experience
- Strong work ethic
- Technology savvy
- Great at persuasion and selling additional products with product bought
- Theft prevention training
- Conflict resolution techniques
- Stationary surveillance
- Security Guard License
Timeline
Security Officer
The Marriott Hotel
03.2022 - 01.2024
Fence Laborer
Fundora Fence Company
08.2019 - 09.2020
Public Service Worker
Miami Dade County Parks & Recreation
04.2016 - 10.2018
Park Officer
Miami Dade County Parks, Recreation & Open Spaces
03.2014 - 04.2016
Sales Associate
Sears
02.2013 - 03.2014
Retail Sales Associate
Lady's Footlocker
05.2008 - 07.2008
Bachelor of Arts - Criminal Justice
East Central University
No Degree - Criminal Justice
Florida Memorial University
No Degree - Computer Science
Globe Institute of Technology
High School Diploma -
Brito Miami Private
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