Joshua Wikum
Wurtsboro
Summary
Dynamic operations and customer service professional with over 10 years of experience in sales support, team leadership, and client relations. Proven expertise in driving team performance, optimizing workflows, and delivering exceptional customer satisfaction in high-pressure environments. Highly skilled in project management, staff training, and leveraging technology to enhance operational efficiency. Committed to fostering a collaborative team culture while consistently achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Owner / Operator
Airbnb Hiker’s Haven
10.2021 - Current
- Manage Airbnb property, achieving and maintaining Superhost status through exceptional guest experiences.
- Oversee daily operations including guest communication, bookings, budgeting, and property maintenance.
- Implement marketing strategies to increase occupancy and repeat business.
- Coordinate vendors for cleaning, repairs, and inspections, ensuring compliance with Airbnb and local standards.
Membership Manager
Bethel Woods Center for the Arts
07.2021 - 05.2022
- Directed membership and box suite programs, overseeing sales, renewals, and member relations.
- Collaborated with box office and accounting to process ticket requests, reconcile accounts, and manage budgets.
- Produced and distributed 15,000+ tickets for members and box suite holders for the 2022 season.
- Cultivated and stewarded member relationships, supporting fundraising initiatives.
Operations Manager
The Shubert Organization
01.2015 - 12.2020
- Led a 10-person call center team, managing scheduling, performance coaching, and call quality monitoring.
- Oversaw fulfillment operations and client communications, ensuring timely and accurate processing of ticket orders.
- Directed the Audience Rewards loyalty program, assisting members with redeeming points for tickets and theatre experiences.
- Implemented training programs and procedural manuals to support new product launches and staff development.
- Partnered with finance to resolve payment discrepancies, track commissions, and maintain pricing accuracy for major clients.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Bachelor of Arts - Communications
Portland State University
Portland, Oregon, ORSkills
- MS Word
- Excel
- Outlook
- STAR
- Ticketmaster
- Archtics
- CRM Systems
- Remote Collaboration Tools
- Financial planning
Timeline
Owner / Operator
Airbnb Hiker’s Haven
10.2021 - Current
Membership Manager
Bethel Woods Center for the Arts
07.2021 - 05.2022
Operations Manager
The Shubert Organization
01.2015 - 12.2020
Bachelor of Arts - Communications
Portland State University