Joshua Wikum
Wurtsboro,USA
Summary
Dynamic operations and customer service professional with over 10 years of experience in sales support, team leadership, and client relations. Proven expertise in driving team performance, optimizing workflows, and delivering exceptional customer satisfaction in high-pressure environments. Highly skilled in project management, staff training, and leveraging technology to enhance operational efficiency. Committed to fostering a collaborative team culture while consistently achieving organizational goals.
Overview
20
20
years of professional experience
Work History
Owner / Operator
Airbnb Hiker’s Haven
10.2021 - Current
- Manage Airbnb property, achieving and maintaining Superhost status with consistent 5 star reviews through exceptional guest experiences.
- Oversee daily operations including guest communication, bookings, budgeting, and property maintenance.
- Coordinate vendors for cleaning, repairs, and inspections, ensuring compliance with Airbnb and local standards.
Membership Manager
Bethel Woods Center for the Arts
07.2021 - 05.2022
- Managed membership of 800 members in addition to Box Suite inventory, overseeing sales, renewals, and member relations.
- Cultivated and stewarded member relationships, supporting fundraising initiatives.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
Operations Manager
The Shubert Organization
01.2015 - 12.2020
- Led a 10-person call center team, managing schedules, coaching, and quality assurance.
- Oversaw ticket fulfillment and client communications to ensure accuracy and timeliness.
- Managed the Audience Rewards program, supporting member redemptions and experiences.
- Created training materials and procedures for new launches and staff onboarding.
- Partnered with finance on payments, commissions, and pricing accuracy.
- Improved staff–leadership communication, reducing errors and miscommunications.
- Addressed and eliminated unsafe or ineffective practices.
Education
Bachelor of Arts - Communications
Portland State University
Portland, Oregon, OR06-2003
Skills
- MS Word, Excel, Outlook
- Archtics, STAR, Ticketmaster
- CRM Systems
- Team Building
- Documentation and reporting
- Operations management
- Staff training and development
- Recruiting and hiring
- Budget development
- Client relationship management
Timeline
Owner / Operator
Airbnb Hiker’s Haven
10.2021 - Current
Membership Manager
Bethel Woods Center for the Arts
07.2021 - 05.2022
Operations Manager
The Shubert Organization
01.2015 - 12.2020
Bachelor of Arts - Communications
Portland State University