Joshua Wilkins
Kissimmee,FL
Summary
Highly enthusiastic customer service professional with over 10 years client interface experience. Energetic and driven to reach company goals. Reliable with a strong work ethic. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
2
2
years of professional experience
Work History
Pressure Washing Technician
Pieces Pressure Washing
02.2023 - Current
- Cleaned windows, gutters, roofs and other surfaces by power washing or pressure washing.
- Operated high-pressure power washing equipment to remove tough contaminants such as dirt and rust.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
Kitchen Staff Member
Shake Shack
11.2022 - 01.2023
- Demonstrated versatility in culinary skills by preparing a wide range of dishes across multiple cuisine types.
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Participated in regular team meetings to discuss areas for improvement and strategies for continued growth within the role of Kitchen Staff Member.
- Supported head chef with accurate measuring and portioning of ingredients for consistent dish presentation and taste.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Landscaper
Dawnlee Landscaping
09.2022 - 11.2022
- Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.
- Increased overall efficiency by implementing standardized procedures for daily operations reducing labor costs.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
Education
High School Diploma -
Hillside High School
Hillside, NJ06.2014
Skills
- Equipment Repair
- Customer Service
- Operations Monitoring
- Equipment Maintenance
- Staff education and training
- Tool retrieval
- Works Well Under Pressure
- Residential construction
- Relationship Building
- Routine Inspections
- Performance Improvement
- Work Planning and Prioritization
- Heavy Lifting
- Inventory Oversight
- Customer Relations
- Safety Management
- Written Communication
- Effective Communication
- Adaptability and Flexibility
Accomplishments
Consistently exceed department expectations. Mentor new employees. Fill in as department Lead when requested.
Timeline
Pressure Washing Technician
Pieces Pressure Washing
02.2023 - Current
Kitchen Staff Member
Shake Shack
11.2022 - 01.2023
Landscaper
Dawnlee Landscaping
09.2022 - 11.2022
High School Diploma -
Hillside High School