Joshua Wilkins
Kingston,PA
Summary
At Moes Southwestern Grill, I spearheaded training programs, enhancing retention rates and meeting organizational needs through adept resource coordination and motivational techniques. Leveraging adult learning theory and critical thinking, I excelled in developing employees' soft and hard skills, evidenced by comprehensive performance assessments and positive learning environments. Working with customers honed my communication and interpersonal skills significantly. Engaging with diverse individuals daily taught me the importance of active listening and empathy in understanding and addressing their needs effectively.
Overview
1
1
year of professional experience
Work History
Employee Trainer
Moes Southwestern Grill
03.2023 - 05.2024
- Collaborated with managers to identify specific training needs for individual departments or teams.
- Increased retention rates by delivering personalized coaching and support to struggling employees.
- Helped senior management build learning and development strategies focused on specific organizational needs.
- Produced detailed training reports to comprehensively assess employee performance.
- Supported and coached employees as part of successful training initiatives.
- Tracked employees before, during and after training to verify attainment of training objectives.
- Coordinated schedules for multiple simultaneous trainings, minimizing disruption to daily operations.
- Promoted a positive learning environment through effective communication and motivational techniques.
Education
BBA - Finance
The University of Tampa
Tampa, FL05.2027
High School Diploma -
Wyoming Valley West Senior High School
Plymouth, PA06.2023
Skills
- Career Development
- Peer coaching
- Adult Learning Theory
- Multimedia Tools
- Soft skills training
- Group Dynamics
- Motivational Techniques
- Knowledge Transfer
Recommendation
Mark Biamonte - (570) 817-8850
Teresa Sack - (570) 998-0351
Sharon Chiverella - (570) 332-5064
Timeline
Employee Trainer
Moes Southwestern Grill
03.2023 - 05.2024
BBA - Finance
The University of Tampa
High School Diploma -
Wyoming Valley West Senior High School
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