Joshua William
Rockaway,NJ
Summary
Dedicated bank teller recognized for precision in transaction processing and enhancing customer satisfaction. Strong work ethic and problem-solving skills contribute to streamlined operations and regulatory compliance.
Professional banking specialist prepared for this role with strong focus on customer service, cash handling, and transaction processing. Proven ability to work collaboratively within team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.
Overview
9
9
years of professional experience
Work History
Bank Teller
TD Bank
Randolph Township, NJ
04.2022 - Current
- Executed customer transaction processing with precision and efficiency, ensuring adherence to banking regulations.
- Assisted customers in account inquiries and problem resolution, enhancing customer satisfaction and loyalty.
- Maintained cash drawer accuracy through diligent monitoring and reconciliation practices.
- Cross-sold bank products to meet customer needs, contributing to branch performance goals.
- Collaborated with management to implement security measures, safeguarding branch assets and customers' information.
- Supported audits by maintaining detailed records of transactions and compliance documentation for regulatory reviews.
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
Bank Teller
Citizens Bank
Livingston, NJ
03.2020 - 03.2022
Front Desk Clerk
Hilton Garden Inn Hotel
Rockaway, NJ
01.2019 - 03.2020
- Managed check-in and check-out processes, ensuring smooth guest arrivals and departures.
- Coordinated reservations using property management systems to optimize room availability.
- Assisted guests with inquiries and requests, enhancing overall customer satisfaction.
- Developed strong relationships with repeat guests, fostering loyalty and repeat business.
- Resolved guest complaints promptly, improving service recovery strategies and retention rates.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Front Desk Clerk
Hampton Inn By Hilton
Rockaway, NJ
04.2017 - 01.2019
Education
Associate of Information Technology - Information Technology
County College of Morris
Randolph Township, NJ05-2027
Skills
- Regulatory compliance
- Regulatory knowledge
- Transaction processing
- Data management
- Financial software
- Banking regulations
- Cash handling
- Confidentiality practices
- Trustworthiness and integrity
- Integrity
- Customer communication
- Customer engagement
Timeline
Bank Teller
TD Bank
04.2022 - Current
Bank Teller
Citizens Bank
03.2020 - 03.2022
Front Desk Clerk
Hilton Garden Inn Hotel
01.2019 - 03.2020
Front Desk Clerk
Hampton Inn By Hilton
04.2017 - 01.2019
Associate of Information Technology - Information Technology
County College of Morris