JOSHUA K WILLIAMS
Manvel,TX
Summary
Proven leader in retail management, adept at driving sales growth and enhancing customer experience, as demonstrated at Wingstop Restaurant. Excelled in inventory control and strategic merchandising, significantly improving store performance. Skilled in team building and leadership, fostering a culture of excellence and collaboration. Achieved notable success in staff training and customer service management, contributing to a loyal customer base and increased brand awareness. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Wingstop Restaurant
06.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Doughnut Maker
Krispy Kreme
01.2022 - 10.2023
- Optimized workflow processes by regularly reviewing existing procedures and identifying areas for improvement where necessary.
- Mastered various doughnut-making techniques, resulting in a diverse range of products offered to customers.
- Reduced waste by accurately portioning dough and efficiently utilizing available resources.
- Collaborated with team members to ensure smooth operations, leading to increased productivity.
- Contributed to the continuous improvement of doughnut-making techniques, researching industry trends and incorporating new ideas into product offerings.
- Ensured freshness of products by closely monitoring expiration dates and removing any stale items from display shelves.
- Assisted in implementing promotional strategies, creating special offers that drove customer engagement and boosted sales figures.
- Consistently met production targets by diligently following daily schedules and ensuring timely completion of tasks.
- Supported training initiatives for new hires, sharing expertise in doughnut-making techniques and best practices for conducting daily operations.
- Maintained a clean and safe work environment, ensuring adherence to health and safety guidelines.
- Enhanced doughnut quality by consistently adhering to precise recipes and ingredient measurements.
- Increased sales through effective merchandising, ensuring attractive displays that showcased the assortment of doughnuts available.
- Provided excellent customer service by promptly addressing inquiries and resolving any concerns or issues raised by patrons.
- Improved customer satisfaction by skillfully crafting visually appealing doughnuts with attention to detail.
- Streamlined production process by effectively organizing tasks and prioritizing workload for maximum efficiency.
- Demonstrated versatility in adapting to different roles within the bakery as needed, including cashier duties and assisting with other baked goods preparation when required.q
- Promoted a positive work culture within the team through open communication channels, fostering collaboration among colleagues.
- Demonstrated versatility in adapting to different roles within the bakery as needed, including cashier duties and assisting with other baked goods preparation when required.
- Baked, decorated and displayed donuts per guidelines.
- Kept workstation and area around workstation neat and clean.
- Contributed to menu development by suggesting innovative doughnut flavors based on market trends and customer preferences.
- Assisted in ordering products and supplies needed for daily operations.
- Rotated product in coolers and freezers according to FIFO processes.
- Prepared and produced quality products to meet or exceed customer and company expectations.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Warehouse Package Handler
UPS
11.2019 - 08.2021
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
- Assembled, sealed, and loaded packages into correct trucks.
- Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
- Used hand-held scanners and physical logs to accurately track item movements.
- Supported efficient loading/unloading processes, coordinating with truck drivers and other warehouse personnel as needed.
- Checked products for damage or other issues before packing into boxes.
- Contributed to overall company growth by consistently meeting or exceeding productivity goals and maintaining a strong work ethic throughout daily operations.
- Reduced damaged goods by implementing proper handling techniques and providing training to team members.
- Enhanced warehouse efficiency by streamlining package sorting and labeling processes.
- Adhered to company quality standards when inspecting packages for damage or defects, taking corrective action when necessary.
- Followed verbal and written instructions to properly move and ship products.
- Operated various types of material handling equipment safely, contributing to the smooth flow of operations within the warehouse.
- Contributed to achieving company safety goals through diligent adherence to safety protocols and guidelines.
- Increased on-time deliveries with effective communication between departments and accurate package tracking.
- Demonstrated strong problem-solving skills in addressing any packaging or shipping issues that arose during daily operations.
- Ensured accuracy of shipments by thoroughly checking contents against packing lists before sealing packages securely.
- Collaborated with supervisors to develop strategies for improving overall warehouse performance and productivity.
- Assisted in the training and mentoring of new team members, fostering a positive work culture centered around collaboration and continuous improvement.
- Expedited order fulfillment, ensuring timely shipment of customer orders through prioritizing tasks and managing time effectively.
- Participated in ongoing training opportunities to stay current with industry best practices for package handling procedures.
- Provided excellent customer service when resolving issues related to lost or damaged shipments, ensuring satisfaction from all parties involved.
- Streamlined workflows by proactively identifying areas for improvement in the packaging process, often presenting suggestions to supervisors for consideration.
- Assisted in inventory management by conducting regular audits, updating databases, and reporting discrepancies promptly.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Stored and secured packages in designated areas to prevent damage and theft.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Communicated with supervisors about delays or other issues with shipments.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Built strong relationships with customers and vendors through excellent customer service.
- Monitored and tracked shipment progress to confirm on-time delivery.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Operated equipment while observing standard safety procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Managed warehouse operations and verified proper shipment procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Moved furniture and boxes using utility dolly and truck ramp.
- Assembled pallets and crates for secure transportation of materials.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Strapped items down over protective padding to secure throughout transportation.
Warehouse Inventory Specialist
Woodfield Pharmaceutical
02.2019 - 05.2020
- Resolved any inventory discrepancies by conducting thorough investigations and adjusting records accordingly.
- Improved order accuracy with thorough inventory audits and regular stock checks.
- Maintained clear communication with fellow team members, ensuring smooth operations throughout each shift.
- Managed and maintained an efficient warehouse layout, maximizing storage space and facilitating easy access to materials.
- Assisted in maintaining accurate shipping schedules by coordinating with transport providers and processing necessary documentation swiftly.
- Streamlined warehouse inventory process by implementing a barcode scanning system.
- Handled returns processing promptly, inspecting damaged goods for proper disposal or restocking as appropriate.
- Contributed to cost reduction efforts through diligent monitoring of supply levels and identifying opportunities for bulk purchasing discounts.
- Supported continuous improvement initiatives by providing valuable input on potential process enhancements based on firsthand experience in the role.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Conducted weekly cycle counts to maintain accurate inventory records and identify discrepancies promptly.
Education
MBA - Real Estate
Houston Community College
Houston, TX08.2026
Associate of Arts - Broadcast Journalism
Houston Community College
Houston, TX12.2020
High School Diploma -
Hightower High School
Missouri City, TX05.2018
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Retail Operations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Staff Supervision
- Store operations
- Stock management
- Team Management
- POS Systems
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Upselling and Cross Selling
- Staff Management
- Pricing and Markdowns
- Work Planning and Prioritization
- Loss Prevention
- Sales Techniques
- Relationship building and management
- Sales Growth
- Order Management
- Inventory counting
- Strategic Merchandising
- Shift Scheduling
- Business development and planning
- Microsoft Office Suite
- Flexible Schedule
- Scheduling Coordination
- Business Development
- Records Maintenance
- Marketing and Promotions
Languages
Spanish
Professional Working
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteImportant To Me
Career advancementPaid time offTimeline
Assistant Store Manager
Wingstop Restaurant
06.2023 - Current
Doughnut Maker
Krispy Kreme
01.2022 - 10.2023
Warehouse Package Handler
UPS
11.2019 - 08.2021
Warehouse Inventory Specialist
Woodfield Pharmaceutical
02.2019 - 05.2020
MBA - Real Estate
Houston Community College
Associate of Arts - Broadcast Journalism
Houston Community College
High School Diploma -
Hightower High School