JOSHUA WILLIAMS
Bel Air,MD
Summary
A responsible and dedicated student with strong judgment, excellent time management skills, and a flexible schedule. Goal is to utilize abilities to effectively contribute to the success of your company by filling the current vacancy. Consistently praised by peers for hardworking nature, a reliable individual who can be trusted to assist your company in achieving its goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
Rack Room Shoes Inc.
02.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Crew Member
Dairy Queen
01.2022 - Current
- Trained new employees regarding company policies and food preparation procedures
- Measured and weighed ingredients according to portion control standards
- Maintained knowledge of store menus to advertise promotions and limited-time offers
- Recommended menu items according to customer preferences and dietary restrictions
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Cleared and bussed tables and mopped lobby floors during closing times
- Cleaned and sanitized store restroom areas and stalls
- Balanced receipts and payments in cash registers
- Communicated with customers regarding orders, comments and complaints
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Science - Health Education
Morgan State University
Baltimore, MD05.2027
Skills
- Verbal and Written Communication
- Stocking and Replenishing
- Heavy Lifting
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
Timeline
Sales Associate
Rack Room Shoes Inc.
02.2023 - Current
Crew Member
Dairy Queen
01.2022 - Current
Bachelor of Science - Health Education
Morgan State University
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