Joshua Williams
Houston,TX
Summary
Proven Technician with a background at Metropolitan Transportation Authority, adept in maintenance, repairs, and troubleshooting. Skilled in fostering safety and efficiency, with a keen attention to detail and exceptional customer service abilities. Demonstrated success in training teams and enhancing operational standards, contributing to significant improvements in equipment performance and reliability. Responsible Technician with excellent troubleshooting, customer service. Experienced with managing warranty claims and client relationships. Utilizes effective communication and problem-solving skills to resolve disputes and enhance customer satisfaction. Track record of meticulous documentation and adherence to company policies, ensuring compliance and operational efficiency.
Overview
14
14
years of professional experience
Work History
Technician/Storeroom Attendant
Metropolitan Transportation Authority
08.2014 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Tested components and systems to evaluate performance and identify concerns.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Performed detailed cost analyses on warrantied items helping refine pricing strategies based on actual costs incurred.
- Collaborated with cross-functional teams to improve product quality and reduce warranty costs.
Grocery Clerk
Kroger
03.2013 - 08.2014
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Logistics Team Member
Target
08.2010 - 08.2014
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
Education
Associate of Applied Science -
Houston Community College
05.2012
High School Diploma -
Chavez High School
05.2010
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Warranty Analysis
Timeline
Technician/Storeroom Attendant
Metropolitan Transportation Authority
08.2014 - Current
Grocery Clerk
Kroger
03.2013 - 08.2014
Logistics Team Member
Target
08.2010 - 08.2014
High School Diploma -
Chavez High School
Associate of Applied Science -
Houston Community College