Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Williams

Rock Hill,SC

Summary

At Logistics Plus Inc., I excelled as an Account, Operations, and Project Manager, enhancing client satisfaction and retention through strategic account planning and exceptional customer service. My leadership in implementing quality control and lean principles significantly improved operational efficiency and project delivery, showcasing my ability to manage complex workflows and foster strong customer relationships. Offering strong organizational skills and commitment to learning and development in dynamic business environment. Contributes understanding of customer needs and ability to adapt to various client demands. Ready to use and develop communication and project management skills in Account Manager role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Account Manager

Logistics Plus Inc.
02.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Contributed to team objectives in fast-paced environment.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Operations Manager

Logistics Plus Inc.
08.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Project Manager

Logistics Plus Inc.
08.2020 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
  • Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.

Education

No Degree - Political Science

Penn State
Erie, PA
05.2018

High School Diploma -

Cathedral Preparatory School
Erie, PA
05.2015

Skills

  • Strategic Account Planning
  • Operations
  • Inventory Management
  • Workflow Coordination
  • Safety oversight
  • Lean principles
  • Database Management
  • Customer Service
  • Account development
  • Customer Relationship Management (CRM)

Certification

  • Federal Aviation Administration Licenses for drone operations – FAA.
  • CPR/AED Certification
  • Lift ONE PITT Trainer Certification
  • TSA Certification
  • Hazmat Certification
  • OSHA Training

Timeline

Account Manager

Logistics Plus Inc.
02.2024 - Current

Operations Manager

Logistics Plus Inc.
08.2021 - Current

Project Manager

Logistics Plus Inc.
08.2020 - Current

No Degree - Political Science

Penn State

High School Diploma -

Cathedral Preparatory School

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Joshua Williams