Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Williams

Austin

Summary

Dynamic and dependable professional with a proven track record at DoorDash, excelling in route optimization and customer service. Recognized for maintaining a safe driving record while ensuring timely deliveries. Adept at problem-solving and fostering client relationships, consistently enhancing customer satisfaction through effective communication and attention to detail.

Hardworking employee enthusiastic about learning any new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level retail sales associate position. Ready to help team achieve company goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

17
17
years of professional experience

Work History

Delivery Driver

DoorDash
06.2020 - Current
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Fostered positive working relationships with regular customers.

Retail Sales Associate

South Austin Smoke Shop
01.2019 - 06.2020
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and provided outstanding customer service.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Prioritized helping customers over completing other routine tasks in store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Machine Operator

ProTech Labs
07.2016 - 12.2018
  • Complied with company and OSHA safety rules and regulations.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Quickly shut down equipment in emergency situations following protocols.
  • Suggested specific ideas for process, productivity and safety improvements.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.

CNC Machine Operator

Panel Processing
03.2013 - 07.2016
  • Properly loaded and unloaded materials in and out of machines.
  • Adhered to high level of safety by following company rules and regulations to prevent injuries.
  • Manually set up machinery, lathes, and grinders.
  • Trained and coached new team members on proper machine set-up procedures.
  • Moved finished work to correct staging area for disposition.
  • Maintained tight tolerances with design specifications.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Monitored machines during operation to make adjustments when necessary and produce quality parts.
  • Learned and followed safety procedures to keep machines operated safely and prevent accidents.
  • Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.
  • Input instructions to program CNC machines to control machine movement and produce parts to specification.
  • Inspected finished parts by checking for defects to meet quality standards.
  • Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.
  • Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
  • Reviewed and interpreted schematics, blueprints, and work instructions to determine product specifications and machine requirements.
  • Prevented machine breakdown by maintaining proper lubrication and cooling during operation.
  • Completed manual adjustments and tooling changes in absence of automatic programming.
  • Assisted other machinists with set-up and troubleshooting of CNC machines.
  • Inspected parts to meet customer specifications and quality standards.
  • Operated CNC machines to produce components with tight tolerances.
  • Input instructions for machine operations based on specifics of work orders.
  • Instructed new employees on operation of CNC machines.
  • Adjusted machine settings to achieve desired results and meet customer specifications.
  • Followed detailed instructions to accurately produce complex components.
  • Utilized calipers and other measuring tools to increase accuracy of parts.
  • Ran multiple CNC machines simultaneously to increase production capacity.
  • Collaborated with other departments to meet customer requirements.

Die Press Operator

Builder’s Best
02.2012 - 03.2013
  • Reviewed completed orders for quality and accuracy.
  • Loaded and positioned raw materials in loading and feeding mechanisms.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Promptly removed completed loads from press.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Troubleshot press malfunctions and performed necessary repairs to restore functionality.
  • Assembled and adjusted press parts to print products in accordance with customer specifications.
  • Performed regular maintenance on press machinery to optimize performance.
  • Followed safety protocols to reduce operating risks on press machinery.
  • Kept equipment clean, repaired, and lubricated to maximize performance.
  • Followed company policies and OSHA requirements to maintain work safety.
  • Used gauges, calipers, and other devices to take measurements and identify problems.
  • Removed excess materials during and after runs and collected for reuse or put into removal bins.
  • Checked completed work to identify flaws and sort items by grade.
  • Made timely adjustments to machine operations and components to meet demands of different production orders.
  • Restocked workstations with supplies to prevent work delays.
  • Troubleshot and resolved various issues with machinery, maintaining quality and performance.
  • Oversaw feeding, printing, and delivery process of press machines to maintain specified levels of operation.
  • Upheld housekeeping standards by keeping space clean and free of hazards.
  • Moved materials and fixtures such as paperboard rolls, dies and repeats using pallet jacks, hand carts, and forklifts.

Machine Operator

Baldor Dodge Reliance
12.2010 - 02.2012
  • Compiled reports analyzing performance data and presented findings and results.
  • Verified conformity of processes and conditions for grinder systems.
  • Complied with company and OSHA safety rules and regulations.
  • Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Quickly shut down equipment in emergency situations following protocols.
  • Suggested specific ideas for process, productivity and safety improvements.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.

Crew Member

Burger King
10.2009 - 12.2010
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Stocked shelves to organize aisles in assigned department.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Accurately operated cash register to process customer payments.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Brewed coffee and tea and changed out drink station syrups.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Completed milkshakes and ice cream desserts for customers.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Prepared salads, soups and sandwiches for customers.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Crew Member

Wendy's
05.2008 - 10.2009
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Stocked shelves to organize aisles in assigned department.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Accurately operated cash register to process customer payments.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Brewed coffee and tea and changed out drink station syrups.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Completed milkshakes and ice cream desserts for customers.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Prepared salads, soups and sandwiches for customers.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

High School Diploma -

Family Christian Academy
Knoxville, TN
04-2008

Skills

  • Order verification
  • Route optimization
  • Retail logistics
  • Client relationship management
  • Route management
  • Delivery scheduling
  • Problem-solving
  • Equipment operation
  • Clear communication
  • Map reading and navigation skills
  • Shipping and packaging
  • Forklift operation
  • Shopping orders
  • Adaptability and flexibility
  • Advanced planning
  • Valid Driver's license
  • Goods transport
  • Quality assurance
  • Stocking and inventory
  • Customer service
  • GPS navigation
  • Loading and unloading
  • Courteous and polite demeanor
  • Attention to detail
  • Materials transport
  • Exceptional written and verbal communication skills
  • Record keeping
  • Customer interaction
  • Product promotion
  • Positive attitude
  • Payment collection
  • Load securing
  • GPS and route planning
  • Inventory management
  • Time management
  • Safe driving record
  • Multitasking and organization
  • Responsible driver
  • Local delivery
  • Dependable and reliable
  • Teamwork and collaboration
  • Order picking and processing
  • Pallet jack and hand truck operation
  • Skilled forklift operator
  • Excellent sense of direction
  • Punctual and reliable
  • Verbal and written communication
  • Time management skills
  • Heavy lifting

Timeline

Delivery Driver

DoorDash
06.2020 - Current

Retail Sales Associate

South Austin Smoke Shop
01.2019 - 06.2020

Machine Operator

ProTech Labs
07.2016 - 12.2018

CNC Machine Operator

Panel Processing
03.2013 - 07.2016

Die Press Operator

Builder’s Best
02.2012 - 03.2013

Machine Operator

Baldor Dodge Reliance
12.2010 - 02.2012

Crew Member

Burger King
10.2009 - 12.2010

Crew Member

Wendy's
05.2008 - 10.2009

High School Diploma -

Family Christian Academy

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