Joshua Williams
Colorado Springs,CO
Summary
Passionate about communicating effectively and promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and maintaining professional relationships.
Overview
7
7
years of professional experience
Work History
Laborer/Electrician Helper
Handy Essentials
04.2021 - 05.2023
- At my time with Handy Essentials, I was responsible for a wide variety of tasks and duties in an ever-changing work environment.
- Serving as both a laborer and electrician's helper to a general contractor with high standards and a special focus on conscientiousness, it was a must that I displayed a strong work ethic and a willingness to learn and adapt that I am very grateful to have experienced.
- Understood and followed verbal and written instructions to complete work correctly.
- I often engaged with a wide variety of customers in their own homes, learning how to really listen and understand what their unique visions were for their projects and how we could find creative solutions to make those dreams a reality.
- I've also been fortunate enough to engage on two large commercial projects both right here in Colorado Springs which really pushed me to grow my mindset of how to overcome challenges and not be overwhelmed by the scope of problems that may arise.
- Worked alongside team to accomplish work goals according to schedule.
Guest Service Representative
Cheyenne Mountain Resort
05.2019 - 09.2019
- As a Guest Services Representative at the resort I was responsible for navigating the computer program "Opera" which helps the check in and out process, as well as collecting payments and allocating resources around the resort for various needs.
- Additionally all the guest services members regularly went through training in hospitality focused customer service guidelines and regulations.
- Welcomed guests on arrival, displaying professional and friendly approach.
- I've found this training to transfer invaluably into general people skills.
- One of the most valuable skills I refined at my time with Cheyenne Mountain was an ability to mitigate a frustrated or outright irate customer.
- Conflict resolution was a must and I prided myself on my ability to frequently leave customers who initially came to me upset with a smile by the time they checked out.
- All while displaying outstanding customer service, anticipating customer needs and assisting the rest of the resort staff with various duties.
Personalized Living Assistant
Brookdale Senior Living
02.2017 - 03.2019
- At Brookdale I was responsible for meeting deadlines on a constantly changing daily schedule.
- Activities including ensuring medications are administered at the right times and proper dosages, driving seniors to wherever they need to go, assisting in managing a balanced diet and improving lives with anything else they may need.
- I provided outstanding customer service along with many extra services residents requested.
- Trained two future employees on resident focus with the quality demanded by Brookdale.
- As a personalized Living Assistant, it required me to be efficient and practical with solutions to challenges seniors face in daily life.
Arcade Attendant
Arcade Amusements Inc
05.2016 - 10.2016
- My job frequently required conflict resolution skills with customers and being personable.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- There was also a strong focus on quality, of the machines, staff, and general maintenance of a unique indoor and outdoor property.
- It was important to me that I demonstrated that image of quality and representation of Colorado to the masses of visiting tourists.
Education
Business -
Pikes Peak State College
Colorado Springs, CO05.2018
Skills
- Customer service
- Computer literacy
- Communication skills
- Willingness to learn
- Attention to Detail
- Time management
- Guest services
Timeline
Laborer/Electrician Helper
Handy Essentials
04.2021 - 05.2023
Guest Service Representative
Cheyenne Mountain Resort
05.2019 - 09.2019
Personalized Living Assistant
Brookdale Senior Living
02.2017 - 03.2019
Arcade Attendant
Arcade Amusements Inc
05.2016 - 10.2016
Business -
Pikes Peak State College
Similar Profiles
Kaitlyn NeulsKaitlyn Neuls
Receptionist at Essentials of AthleticsReceptionist at Essentials of Athletics
Janine BremenJanine Bremen
Receptionist at Aesthetic EssentialsReceptionist at Aesthetic Essentials
Taylor HallTaylor Hall
Front Desk Spa Associate at Essentials Spa of ClearwaterFront Desk Spa Associate at Essentials Spa of Clearwater
Tyler EdwardsTyler Edwards
IT Specialist (25U Signal Operations Support Specialist) – Army Reserve Aviation at United States Army ReservesIT Specialist (25U Signal Operations Support Specialist) – Army Reserve Aviation at United States Army Reserves
Karli M RyallKarli M Ryall
Protege at FarmersProtege at Farmers