Joshua Wilson
Nashville,TN
Summary
Service-driven Lead Bartender drawing from broad knowledge of cocktails, beers and wine to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and ordering. Team-oriented leader with clear communication and collaborative approach to workplace administration.
Overview
9
9
years of professional experience
Work History
Lead Bartender
Sinatra Bar And Lounge
03.2023 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Followed strict recipes and drink measurements to minimize product used.
Bartender/Server
Saint Anejo
07.2021 - 09.2023
- Verified legal drinking age of patrons through stringent ID checks
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes
- Conversed with customers and recommended specials to build rapport and cultivate customer loyalty
- Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions
- Fostered fun atmosphere and family-style work environment
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
Operation Support Technician
The Cheesecake Factory
10.2019 - 10.2021
- Processed and forwarded all human resource and financial information for 150+ employees to the corporate office
- Prepared financial, payroll, human resources and accounts payable reports; reconciled records
- Arranged paper and electronic payment records to maintain well-organized fill systems and record-keeper compliance
- Audited daily credit card transactions of restaurant.
Corporate Trainer
The Cheesecake Factory
11.2017 - 10.2021
- Prepared educational materials such as module summaries, videos and informational packets
- Developed and led 10-20 person training sessions for new restaurant bakers and cashiers
- Held demonstrations and one-on-one coaching sessions with new restaurant employees
- Conducted evaluations and observed employee performance to identify areas of needed improvement
- Followed guidelines to set up multiple areas of new restaurants while improving efficiency of work space.
Server/Cashier/Bartender
The Cheesecake Factory
10.2015 - 10.2021
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Mentored new team members on POS system operation, customer service strategies
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Adhered to all ABC and company-defined regulations
- Measured and mixed ingredients such as liquor, soda and garnishes to prepare cocktails in accordance with established recipes.
Education
Biology -
Coffee County Central High School
Manchester, TNBelmont University
Nashville, TNSkills
- Menu memorization
- Server training
- High-volume dining
- Safe alcohol service
- Process payments
- Inventory
Timeline
Lead Bartender
Sinatra Bar And Lounge
03.2023 - Current
Bartender/Server
Saint Anejo
07.2021 - 09.2023
Operation Support Technician
The Cheesecake Factory
10.2019 - 10.2021
Corporate Trainer
The Cheesecake Factory
11.2017 - 10.2021
Server/Cashier/Bartender
The Cheesecake Factory
10.2015 - 10.2021
Biology -
Coffee County Central High School
Belmont University
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