Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Wilson

Brooklyn,NY

Summary

Highly motivated retail professional prepared for leadership roles. Extensive experience in managing store operations and driving sales to meet business goals. Known for fostering team collaboration and adapting to dynamic retail environments. Skills include inventory management, customer service, and staff training.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Store Lead

Devocion
03.2024 - 02.2025
  • Ensured the cafe operated at the highest level of hospitality, while overseeing day-to-day operations including training staff, collaborating with supervisors on new projects and money management.


  • Maintained A grade and DOH compliance in the cafe through daily checklist enforcement and occasional self-audits.


  • Responded to and resolved any potential concerns/complaints from both customers and staff alike, maintaining integrity and open communication throughout operations.


  • Documented entire cafe inventory through purchasing and invoice management, with the intent to accomplish company targets and reduce waste.

Store Lead

Devocion
10.2022 - 03.2024
  • Assisted Senior Store Lead in streamlining operations and delegating tasks to baristas, especially during peak hours of business.


  • Boosted sales from customers through accurate representation of company standards, including knowledge of roasting processes, flavor profiles, and upselling pastries with coffee.


  • Stocked and organized inventory according to company protocols, and collaborated with other store leads to reduce daily coffee and pastry waste.




Barista

Devocion
07.2022 - 10.2022
  • Maintained a clean and organized workspace to ensure optimal productivity behind the bar and adhere to DOH standards.


  • Promoted a fun, positive environment with staff and customers, especially during peak hours on a daily basis through communication.


  • Professionally crafted lattes with art, and maintained espresso machines and brewing equipment to guarantee consistent quality across the cafe's offerings.


  • Handled POS, proofing and baking stations alongside drink construction across all shifts of operation.

Supervisor

ANA Bar & Eatery
03.2022 - 07.2022
  • Assisted the Manager with overseeing daily operations of cafe and buffet areas of the business.


  • Increased team productivity through daily pre-shift briefs and open communication policy.


  • Maintained high safety standards to ensure secure workplace for customers and staff.




Barista

ANA Bar & Eatery
01.2022 - 03.2022
  • Operated espresso, juicer, and gelato machines to create high-quality, one-of-a-kind hot and cold beverage offerings at the cafe.


  • Maintained cleanliness according to DOH standards, minimizing risk of contamination/illness among customers.


  • Assisted with POS and self-checkout operations, ensuring customers received undivided attention from the moment they visit.






Barista/Prep Cook

Cafe D'Avignon
10.2020 - 01.2022
  • Prepared ready-to-eat pastries and sandwiches prior to cafe opening, and operated espresso machine during business hours.


  • Effectively managed time across stations to ensure each was properly stocked for the day.


  • Assisted with baker to train staff on prep and cleanliness standards in the cafe, with a major focus on FIFO'ing ingredients as they cycled through the week.


Prep Cook

Cafe D'Avignon
10.2019 - 03.2020
  • Demonstrated strong multitasking skills through preparation of an array of French pastries and sandwiches for daily cafe service.


  • Adhered to strict food safety and sanitation standards to ensure freshness and quality among all offerings at the cafe.


  • Maintained daily checklists of food pars and waste logs to reduce over-preparation.



Education

Bachelor of Arts - Graphic Design

Queens College
Flushing, NY
06-2021

Skills

  • Store operations
  • Staff training and development
  • Goal setting and achievement
  • Customer service
  • Problem-solving
  • Inventory management
  • Cash management
  • Team leadership

Certification

NY Food Handler's Certificate

Timeline

Senior Store Lead

Devocion
03.2024 - 02.2025

Store Lead

Devocion
10.2022 - 03.2024

Barista

Devocion
07.2022 - 10.2022

Supervisor

ANA Bar & Eatery
03.2022 - 07.2022

Barista

ANA Bar & Eatery
01.2022 - 03.2022

Barista/Prep Cook

Cafe D'Avignon
10.2020 - 01.2022

Prep Cook

Cafe D'Avignon
10.2019 - 03.2020

Bachelor of Arts - Graphic Design

Queens College

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Joshua Wilson