Joshua Winters
Webster,TX
Summary
Goal-driven Service Manager offering over 10 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Communicative and team player oriented with skills in coaching and task delegation. Multi-talented Service Assistant Manager successful at handling customer issues quickly. Demonstrated record of developing employee skills to promote customer engagement and reduce issues. Bringing 10 years of progressive experience. Flexible hard worker ready to learn and contribute to team success.
Overview
10
10
years of professional experience
Work History
Assistant Service Manager
H-E-B Texas Grocery
Dickinson, TX
06.2014 - Current
- Assisted in developing service strategies to meet customer satisfaction goals.
- Assigned tasks to partners based on their skill level and experience.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Delegated work to staff, setting priorities and goals.
- Evaluated partners giving feedback based off performance.
- Collaborated with customers to offer solutions to service needs.
- Guided department employees on changes from management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Motivated and supported employees to maintain low turnover.
- Defined department goals and monitored performance to direct and enhance daily operations.
- Trained service department staff to drive performance.
Education
Associate of Arts - Criminal Justice
College of The Mainland
Texas City, TX12-2019
Skills
- Operation Monitoring
- Operational Improvements
- Staff Training and Development
- Team building expertise
- Customer service focus
- Performance Evaluations
- Resource Allocation
- Workplace Safety
- Multiple Priorities Management
- Conflict Resolution
- Continuous Improvement
- Positive Attitude
- Coaching and Mentoring
- Flexible Schedule
- Work Planning and Prioritization
Accomplishments
- Assistant service manager status
Languages
English
Native/ Bilingual
Spanish
Elementary
References
- Clayton Mann Phone#:8324918012
References
References available upon request.
Timeline
Assistant Service Manager
H-E-B Texas Grocery
06.2014 - Current
Associate of Arts - Criminal Justice
College of The Mainland