Summary
Overview
Work History
Education
Skills
Organizations
Timeline
BusinessDevelopmentManager
Joshua Wolber

Joshua Wolber

Wading River,NY

Summary

With over 8 years of experience in various healthcare roles, I am a versatile and adaptable professional who can deliver high-quality results in complex and dynamic environments. I have a master's degree in healthcare informatics and data analytics, which enables me to leverage data-driven insights and solutions to optimize healthcare processes and outcomes.

Currently, I am an Product Implementation Manager at eVisit, a leading telehealth platform that connects patients and providers. In this role, I lead customer technical implementation projects from kickoff to go-live, ensuring that they are completed on-time and on-budget. I also partner cross-functionally with internal and external stakeholders to build and foster customer relationships and satisfaction. Additionally, I apply my skills in various CRM's, JIRA, SQL, Python, and Tableau to manage resources, create project plans, analyze utilization data, and report on account activities. My passion is to contribute to the innovation and improvement of healthcare services through effective implementation and analytics.

Overview

12
12
years of professional experience

Work History

Product Implementation Manager

eVisit
04.2023 - Current
  • Cultivated and nurtured robust relationships with pivotal clinical leaders within customer provider organizations
  • Revamped customer workflows, collaborating with product owners to articulate the concept of the 'minimum lovable product' for each deployment
  • Facilitated concise user feedback loops, enabling continuous iterations on product enhancements, ensuring alignment with customer needs
  • Collaborated closely with the engineering team to implement features outlined in our roadmap
  • Assisted product owners in proactively quantifying and communicating the value that eVisit brings to key customer stakeholders
  • Plan, lead, and manage customer implementations to meet contract requirements and eVisit success criteria, including those for net-new customers and for existing customers who are relaunching or expanding use of eVisit’s services
  • Provide day-to-day direction to cross-functional implementation prod/support teams and best practices to customers on implementing eVisit products/services
  • Serve as the key client-facing contact during implementation/post go live and interact directly with various customer stakeholders
  • Collaborate with Sales team to identify upsell opportunities within our customer base.

Product Implementation Manager

Bluestream Health
07.2021 - 04.2023
  • Lead customer technical implementation projects from kickoff to go-live, planning and managing resources to ensure that all projects meet or exceed customer expectations
  • Created and maintained technical project plans outlining tasks, milestone dates and allocation of resources aligned to statements of work (SOWs)
  • Partnered cross-functionally with Customer Success, Sales, Product, and other internal teams to build and foster customer relationships and deliver according to establish project timelines and project governance
  • Provided timely and accurate status updates to customer and Bluestream Health stakeholders throughout the project lifecycle, ensuring expectations are clearly set with customer and internal Bluestream Health teams
  • Owned and managed deliverables, facilitating customer meetings, project-related communications, and technical project escalations through to resolution
  • Managed support ticketing system (Jira)
  • Lead project review and status meetings, and communicates project status internally
  • Facilitate decision-making, issue resolution and consensus among the team members.

Customer Success Manager

Twiage
07.2020 - 07.2021
  • Managed the operations of Twiage's pre-hospital communication technology and customer relations with multiple hospital and EMS clients
  • Contributed to the Customer Success Manual to implement hospital and EMS clients’ onboarding process
  • Communicated and coordinated with hospital project management and IT security personnel during pre and post launches
  • Provided hands-on IT application training to hospital staff and EMS crews
  • Analyzed and reported account activities and utilization data to clients routinely
  • Provided timely and effective client services to maintain high client retentions
  • Proactively Identified opportunities and challenges from clients and shared client feedback with the product, technical and executive teams to improve product platforms and client experience.

IT Business Analyst

Northwell Health
01.2020 - 07.2021
  • Manages the development, implementation, and optimization of Information services and Programs for Assigned Areas at Southside Hospital
  • Reviews and documents technology implementation impact on existing workflows, recommends efficient technology designs and workflow
  • Oversee Database development and analysis, software applications, web applications and report generation
  • Participates in various hospital and department committees as related to assigned areas and clinical disciplines.

Interfacility Division Supervisor

Port Jefferson EMS
08.2016 - 07.2021
  • NYS Certified Emergency Medical Technician
  • Oversee 200+ volunteer EMT’s on 911 calls and Interfacility Transports
  • Patient Care Documentation
  • Emergency Medicine
  • First Aid & CPR.

CLI Certified Lab Instructor

Port Jefferson EMS
06.2017 - 07.2020
  • Teaching skills and procedures to EMT students of all ages.

Personal Trainer

Miller Place Physical Therapy
01.2018 - 08.2018
  • Developed rehabilitation workouts for patients
  • Helped patients perform their routines correctly.

Teacher’s Aide

Eastern Suffolk BOCES
06.2012 - 09.2016
  • Working with children with multiple disabilities and educational classifications
  • Carrying out Individualized Education and Behavior Intervention Plans.

Sales Consultant

Trademark Contracting
06.2012 - 09.2016
  • Cold and warm calls to customer accounts to sell services
  • Developed new marketing script that increased sales rate by 20 %, and was eventually adopted by the department.

Education

M.S. in Applied Health Informatics and Data Analytics -

Stony Brook University
Stony Brook, NY

B.S. in Health Science -

Stony Brook University
Stony Brook, NY

A.A. in Liberal Arts -

Suffolk County Community College
Selden, NY

Skills

  • Product Management
  • Strategic Alignment
  • Project Management
  • Development Leadership
  • Cross-Functional Collaboration
  • Usability Studies and Research
  • Project Lifecycle Management
  • Product Demos
  • Python/R
  • SQL
  • Efficiency Optimization
  • Medical Terminology
  • Public Speaking
  • Microsoft Office Programs
  • Agile Methodologies
  • Business Analysis

Organizations

  • Healthcare Information and Management Systems Society (HIMSS)
  • Support The Kid - 501c3 Non-Profit - Project Coordinator

Timeline

Product Implementation Manager

eVisit
04.2023 - Current

Product Implementation Manager

Bluestream Health
07.2021 - 04.2023

Customer Success Manager

Twiage
07.2020 - 07.2021

IT Business Analyst

Northwell Health
01.2020 - 07.2021

Personal Trainer

Miller Place Physical Therapy
01.2018 - 08.2018

CLI Certified Lab Instructor

Port Jefferson EMS
06.2017 - 07.2020

Interfacility Division Supervisor

Port Jefferson EMS
08.2016 - 07.2021

Teacher’s Aide

Eastern Suffolk BOCES
06.2012 - 09.2016

Sales Consultant

Trademark Contracting
06.2012 - 09.2016

M.S. in Applied Health Informatics and Data Analytics -

Stony Brook University

B.S. in Health Science -

Stony Brook University

A.A. in Liberal Arts -

Suffolk County Community College

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