Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Joshua Wolkonowski

Huntersville,NC

Summary

Goal-oriented Leader with distinguished experience in insurance industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales Director

Tranzact
12.2020 - Current
  • Leads a site of 300+ agents through annual medicare seasons of OEP, SEP, and AEP.
  • Created leadership development programs for agents and for leaders to create and enhance career pathing. Rolled these across sites throughout the org.
  • Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
  • Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization's goals.
  • Enhanced customer satisfaction by putting the client first, consistently addressing their needs, and providing exceptional service.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Reduced customer churn rate through proactive communication efforts aimed at addressing potential issues before they escalated into larger problems.

Division Manager

Allstate Insurance Co
04.2014 - 12.2020
  • Led a division of multiple departments at the same time, including new hires, telematics, licensed service, and premier agents - between 150-300 employees.
  • Increased division efficiency by streamlining processes and implementing new management strategies.
  • Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
  • Enhanced employee performance with comprehensive training programs and ongoing professional development opportunities.
  • Boosted customer satisfaction rates by addressing concerns promptly and effectively resolving issues.
  • Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
  • Promoted innovation within the division by encouraging creative problem-solving techniques among staff members.

Direct Sales Manager

Allstate Insurance Co
08.2011 - 04.2014
  • Increased sales revenue by implementing effective direct sales strategies and fostering strong relationships with clients.
  • Managed a team of sales representatives, providing guidance and support to achieve individual and team goals.
  • Developed comprehensive training programs for new hires to ensure successful onboarding and ramp-up in the role.
  • Consistently exceeded monthly sales targets through diligent prospecting, relationship-building, and effective negotiation skills.
  • Created agent development programs to drive job enrichment and career pathing for potential leadership opportunities
  • Maintained a high level of product knowledge, enabling expert demonstration and persuasive selling techniques during meetings.
  • Conducted regular performance reviews with direct reports to identify areas for improvement and provide ongoing feedback for growth.

Associate Support Sales Manager

Allstate Insurance Co
01.2008 - 08.2011
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Direct Sales Representative

Allstate Insurance Co
11.2005 - 01.2008
  • Boosted sales performance by developing and executing targeted marketing strategies.
  • Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
  • Increased market share with effective prospecting and lead generation tactics.
  • Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment.
  • Maximized revenue potential with strategic upselling techniques tailored to individual customer needs.

Education

English

Belmont Abbey College
Belmont, NC

Skills

  • Territory Management
  • Problem-solving abilities
  • Continuous Improvements
  • Sales Strategy Development
  • Empowers High-Performing Sales Teams
  • Key Performance Indicator Delivery

Accomplishments

  • Named "Site of the Year" in 2023.
  • Supervised team of 300+ staff members for the past 10 years.
  • Trained in Continuous Improvement leadership methodology

Certification

Resident Property and Casualty Insurance license

Timeline

Sales Director

Tranzact
12.2020 - Current

Division Manager

Allstate Insurance Co
04.2014 - 12.2020

Direct Sales Manager

Allstate Insurance Co
08.2011 - 04.2014

Associate Support Sales Manager

Allstate Insurance Co
01.2008 - 08.2011

Direct Sales Representative

Allstate Insurance Co
11.2005 - 01.2008

English

Belmont Abbey College

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Joshua Wolkonowski