Joshua Wood
Sacramento,CA
Overview
4
4
years of professional experience
Work History
Desktop Support Specialist
Department Of General Services
11.2023 - Current
- Handled New Hire and Exit tickets by using Service Now, Built/Imaged PC's to provide faculty and staff with standardized packages of pre-installed software.
- Collaborated with Asset team by handling Inventory and E-Waste. Led a special project of over 800 items that needed to be wasted.
- Assisted Help Desk with Incident Tickets and calls by providing troubleshoot support for both in office and off site employees.
- Worked on a special project of RTO (Return to Office) by replacing all old equipment and setting up over 4,000 cubicles with proper equipment (Docking Monitor, Keyboard, Mouse, Webcam, etc...).
Project Delivery Analyst
Deloitte
10.2022 - 11.2023
- Deliver training and development sessions, virtually and in-person, for California eligibility programs (Medi-Cal, CalFRESH, CalWORKS, etc.)
- Provide subject matter expertise on state-funded health services programs
- Designed and developed instructor-led training (ILT) courses, creating high-quality training materials, and building customized Web-based training modules (WBT) within the Learning Management System (LMS)
- Traveled onsite to set up classrooms with equipment (Project Laptops, Screens, Cables, Printers, etc...) and act as end user support by troubleshooting any technical issues that occurred.
Employment Program Representative
Employment Development Department
07.2020 - 09.2022
- Responsible for communication with claimants while leading efforts in providing excellent customer support, and creatively resolving issues claimants experienced with their claims.
- Handled over 30 claims per day by using Outbound systems VCC, Salesforce, CUBS, OTECH, and Info Image.
- Conducted eligibility determination interviews by gathering all relevant facts and applying laws, policies, and precedent decisions.
Tech Specialist
Apple
10.2019 - 04.2020
- Provided customers with quick efficient support with their Apple Products to ensure any situations were resolved within a timely manner.
- Maintained composure and customer focus while troubleshooting software issues.
- Worked directly with customers to gather and assist their requirements, and to deliver solutions that meet their technology and business service needs.
Education
Associate of Science - Computer Science
American River College
Sacramento, CA05.2024
Bachelor of Science - Criminal Justice
California State University, Sacramento
Sacramento, CA01.2020
Skills
- Communication
- Complex Problem-Solving
- Software Troubleshooting
- Organizational Skills
- Ticketing System Proficiency
- Help Desk Support
Timeline
Desktop Support Specialist
Department Of General Services
11.2023 - Current
Project Delivery Analyst
Deloitte
10.2022 - 11.2023
Employment Program Representative
Employment Development Department
07.2020 - 09.2022
Tech Specialist
Apple
10.2019 - 04.2020
Associate of Science - Computer Science
American River College
Bachelor of Science - Criminal Justice
California State University, Sacramento
Similar Profiles
Lasaad ChaneyLasaad Chaney
Asphalt Laborer/Sanitation Worker at Department of General ServicesAsphalt Laborer/Sanitation Worker at Department of General Services
Griff WatsonGriff Watson
Custodian1 at Department of General ServicesCustodian1 at Department of General Services
Nicholas SweetNicholas Sweet
Student Assistant at Department Of General ServicesStudent Assistant at Department Of General Services