Joshua Woody
Amarillo,TX
Summary
Accomplished Gym Manager/Fitness Coordinator with a proven track record at the US Army, enhancing customer satisfaction and expanding the client base through innovative marketing strategies. Skilled in program planning and staff training, demonstrating exceptional problem-solving abilities and attention to detail. Achieved a high membership enrollment rate, underscoring a commitment to results and team collaboration.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Recreation Assistant
Amarillo VA Health Care System
03.2024 - Current
- Maintained a safe and clean facility, ensuring a positive environment.
- Provided exceptional service to Veterans, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and well-being.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Organized field trips and outings as part of program offerings, broadening participant experiences.
Gym Manager/Fitness Coordinator
US Army
03.2015 - 03.2024
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
- Trained employees on general procedures, gym rules and duties.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Set and managed employee work schedules for coverage in assigned areas.
- Managed Personal Trainer schedule and stayed within budgeted non-session hours.
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Evaluated employee performance regularly to identify areas of improvement and professional growth opportunities within the team.
- Interviewed and hired gym staff for various roles.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new staff members on gym operations, policies, and procedures, maintaining high standards of professionalism across the team.
- Established a positive workplace culture by promoting open communication, teamwork, and employee recognition opportunities.
- Continuously sought out new professional development opportunities to stay current with industry trends and best practices in fitness coordination.
Personal Trainer
FIT3R
12.2012 - 03.2024
Aircraft Loadmaster
US Air Force, Active, Guard & Reserves - Globally
05.1999 - 10.2012
Education
Bryan College of Health Sciences
Lincoln, NESkills
- Strong teamwork
- CPR Certified
- Flexibility
- Program Planning
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
- Relationship Building
- Decision-Making
- Documentation and Recordkeeping
- Data Entry
- Composure and Emotional Control
- Staff Training
- Group Supervision
- Safety Training
- De-Escalation Techniques
Certification
- NAFTA Group/Individual Trainer - [Timeframe]
- NASM Certified - [Timeframe]
- First Aid/CPR Certified
Timeline
Recreation Assistant
Amarillo VA Health Care System
03.2024 - Current
Gym Manager/Fitness Coordinator
US Army
03.2015 - 03.2024
Personal Trainer
FIT3R
12.2012 - 03.2024
Aircraft Loadmaster
US Air Force, Active, Guard & Reserves - Globally
05.1999 - 10.2012
Bryan College of Health Sciences
- NAFTA Group/Individual Trainer - [Timeframe]
- NASM Certified - [Timeframe]
- First Aid/CPR Certified
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