Josh Worsham
Grand Rapids,MI
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
Work History
Store Manager
Columbia Sportswear
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Recruitment Coordinator
The Kendall Group
09.2022 - 10.2023
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Maintained candidate records using Workday and updated information accordingly.
Operations Manager
Dick's Sporting Goods
04.2017 - 09.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Associate of Arts - Business Management
Grand Rapids Community College
Grand Rapids, MI05.2014
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Recruitment and hiring
Timeline
Store Manager
Columbia Sportswear
10.2023 - Current
Recruitment Coordinator
The Kendall Group
09.2022 - 10.2023
Operations Manager
Dick's Sporting Goods
04.2017 - 09.2022
Associate of Arts - Business Management
Grand Rapids Community College
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