JOSHUA W. SMITH
Waldron,MI
Summary
Diligent with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
18
18
years of professional experience
Work History
Cashier and Stocker
Five Below
09.2024 - 09.2025
- Processed customer transactions efficiently using point-of-sale systems
- Maintained accurate cash drawer and balanced daily receipts
- Provided exceptional customer service, resolving inquiries and complaints promptly
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
MERCHANDISER MANAGER
Dollar Tree
08.2018 - 12.2023
- Unload and processed truck
- Ordered merchandise
- Completed resets
- Supervised Stokers
- Chash handling
- Shrink and Safety
- Inventory prep and Inventory
- And anything that was deemed necessary
3RD SHIFT MANAGER
Walgreens
01.2016 - 08.2018
- Counting bands
- Respond to change requests
- Respond to cash pickups
- Respond to IC3
- Respond to customer service
- Assisting customers
- Facing the store
- Cleaning the store
- Cleaning the restrooms
- Cleaning the office
- Cleaning the lunchroom
- Cleaning the parking lot
- Receive freight
- Working the freight
- Stocking
- Out dates
- Helped in pharmacy as needed
- Processed photos
- Smart counts
- Mark downs and price changes
- Worked on resets as need
- Put together displays as needed
RECEIVING
Bed Bath And Beyond
04.2007 - 12.2015
- Unloaded trucks Receiving freight Pulled stock replenishment Down stocked mdse
- Put mdse
- On shelf Backed stocked excess mdse
- Changed plan-o-grams as need Shrink and safety as need Customer assistant and carry out as need.
Skills
- Customer service
- Money handling
- Problem-solving
- Employee scheduling
- Operations management
- Scheduling and planning
- Workplace safety compliance
- Recruitment and hiring
- Customer service and satisfaction
- Reporting and documenting
- Staff management
- Professional and courteous
Timeline
Cashier and Stocker
Five Below
09.2024 - 09.2025
MERCHANDISER MANAGER
Dollar Tree
08.2018 - 12.2023
3RD SHIFT MANAGER
Walgreens
01.2016 - 08.2018
RECEIVING
Bed Bath And Beyond
04.2007 - 12.2015