Joshua Wyche
Elkins Park,PA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Tempur-Pedic
09.2022 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
LG VPL
Best Buy
01.2018 - 01.2021
- The Best Buy Certified LG Home Theater Advisor creates a world-class shopping experience for our customers while inspiring them to see what’s possible with technology
- They build quality relationships with customers to provide them with relevant and memorable product demonstrations
- This role provides full service and solutions support to customers in the areas of Vendor Experience and premium home theater
- Certified Advisors are responsible for delivering profitability by achieving revenue, margin, solution and operational targets
- They are highly skilled within a given area and work closely with other employees to demonstrate, promote, and sell products and services.
Lead Customer Service Representative
Wawa
07.2017 - 07.2020
- The Customer Service Associate (CSA) works in support of the store management team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including food preparation, cash register duties, customer service, general housekeeping and other related functions
- The CSA ensures an exceptional customer experience that supports our vision to become “fast casual to go with world class convenience.
Customer Service Representative
True Religion
09.2017 - 09.2018
- A sales associate maintains outstanding customer service as per company standards, achieve individual sales goals, drive team collaboration, maintain True Religion merchandising standards, and safeguard company assets.
Hotel Front Desk Agent
Hampton Inn
12.2013 - 03.2014
- Front desk agents are responsible for helping guests make reservations over the phone and in person, greeting and registering the guests upon arrival, and providing outstanding customer service during their stays, and settling their accounts upon departure.
Stock Room Supervisor
Ross
03.2013 - 10.2013
- The Stock room supervisor takes care of the stocks that arrive in the warehouse he/she unloads all the stocks and while at the warehouse he can start placing prices on every item
- He/she then brings it out for the retail associate to organize and arrange it on shelves
- The Stocker should see to it that all stocks are complete and ready when needed.
- Enhanced stockroom efficiency by implementing new inventory management systems and procedures.
- Implemented barcode scanning system to improve tracking of items within the stockroom, increasing overall efficiency.
Customer Service Representative
Bath & Body Works
02.2012 - 10.2012
- Assisting customers providing information about store products
- Greeting customers and making them feel comfortable as they entered the store
- Keep all shelves stocked neatly
- Performing excellent selling skills and completing transactions on the cash register.
Customer Service Representative
Underground Station
06.2011 - 10.2011
- Assisting customers with good service and providing the sneakers a customer would ask for
- Stocked Store merchandise when it was delivered to the Store
- Partial custodial work and completed transactions at the register.
Overnight Associate
Rite Aid
07.2010 - 04.2011
- Responsible for providing excellent service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints
- Complete customer transactions on the cash register
- Ensure the appearance of the store is pleasing to the customers
- Stock Store Shelves and end-caps with merchandise when it was delivered to the store
- Complete inventory counts and order merchandise based on the results.
Contractor’s Assistant
Wyche Contracting Service
05.2002 - Current
- Responsibilities included Observation of how tools operated, lawn services, Carpentry work, contracting work, construction and minor custodial work.
- Painted walls, ceilings and other surfaces.
- Removed debris and waste from job sites.
- Operated variety of power tools and hand tools.
Mascot
Aikan Entertainment
01.2006 - 05.2007
- Duties were to provide entertainment through dance and take pictures.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Trainee
New Covewnant Church Of Philadelphia
05.2004 - 10.2004
- Youth leadership Development and Job Training
- Developed job, leadership, and life skills such as; Teamwork, Presentation skills, Public Speaking, etiquette, interpersonal skills, and character development: and gained exposure to the structure of local government
- Responsibilities included: typing, light construction, minor custodial work, and promotion (Flyer Handouts)
Volunteer
Saturday Youth Alive Ministries
10.2003 - 10.2007
- Responsibilities included: equipment set-up and supervision of children
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Physical Education
Montgomery Community College
Blue Bell, PA04.2013
Geometry, Biology, Algebra, Physical Science, American History, Global studies, English
Cheltenham High School
Wyncote, PA06.2007
Skills
- Client Communication
- Product and service knowledge
- Staff Training and Development
- Workload Management
- Sales Strategies
- Staff Development
- Hospitality services
Timeline
Assistant Manager
Tempur-Pedic
09.2022 - 05.2024
LG VPL
Best Buy
01.2018 - 01.2021
Customer Service Representative
True Religion
09.2017 - 09.2018
Lead Customer Service Representative
Wawa
07.2017 - 07.2020
Hotel Front Desk Agent
Hampton Inn
12.2013 - 03.2014
Stock Room Supervisor
Ross
03.2013 - 10.2013
Customer Service Representative
Bath & Body Works
02.2012 - 10.2012
Customer Service Representative
Underground Station
06.2011 - 10.2011
Overnight Associate
Rite Aid
07.2010 - 04.2011
Mascot
Aikan Entertainment
01.2006 - 05.2007
Trainee
New Covewnant Church Of Philadelphia
05.2004 - 10.2004
Volunteer
Saturday Youth Alive Ministries
10.2003 - 10.2007
Contractor’s Assistant
Wyche Contracting Service
05.2002 - Current
Physical Education
Montgomery Community College
Geometry, Biology, Algebra, Physical Science, American History, Global studies, English
Cheltenham High School