Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Wyne

Newark,OH

Summary

Experienced with building customer relationships and driving sales. Uses effective communication and product knowledge to meet customer needs. Track record of maintaining high customer satisfaction and achieving sales goals.


Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Used Truck Retail Sales Rep

International Motors LLC
04.2022 - 08.2025
  • Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
  • Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
  • Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.

Service Manager

Rush Enterprises
07.2018 - 03.2022
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Monitored service staff performance and provided feedback for improvement.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.

Shop Foreman

Rush Enterprises
07.2014 - 07.2018
  • Used hand and power tools, equipment, and instruments accurately.
  • Oversaw maintenance and repair of shop equipment.
  • Trained and coached employees to improve performance and skills.
  • Directed daily operations of team of [Number] technicians and shop professionals.
  • Increased shop efficiency by implementing streamlined processes and organizing work areas.
  • Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
  • Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
  • Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
  • Optimized scheduling practices to maximize productivity while minimizing labor costs without sacrificing quality or safety standards.

Mechanic

Navistar Inc
02.2000 - 05.2014
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.


Education

High School Diploma -

Licking County Joint Vocational School
Newark, OH
08-2000

Skills

  • Customer engagement
  • Store maintenance
  • Upselling strategies
  • Customer assistance
  • Goal attainment
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Relationship building
  • Conflict resolution
  • Independent judgement
  • Product knowledge
  • Product sales

Certification

Many O.E.M. ASE certifications. Can provide upon request.

Timeline

Used Truck Retail Sales Rep

International Motors LLC
04.2022 - 08.2025

Service Manager

Rush Enterprises
07.2018 - 03.2022

Shop Foreman

Rush Enterprises
07.2014 - 07.2018

Mechanic

Navistar Inc
02.2000 - 05.2014

High School Diploma -

Licking County Joint Vocational School

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