JOSHUA YOCOM
Millbrook,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Operations Manager
LKQ
08.2020 - Current
- Manage key performance indicators relative to sales growth, productivity, inventory control and profit margins.
- Monitor branch sales plans and objectives.
- Manages and monitors all departments within the designated budget.
- Comply with all safety standards and requirements to assure a safe and hazard-free workplace.
- Support the continual improvement of Keystone Automotive Industries' quality improvement system.
- Plan production operations, establishing priorities and sequences for manufacturing products.
- Review production orders or schedules to ascertain product data such as types, quantities, and specifications of products and scheduled delivery dates to plan department operations.
- Encourage employee suggestions, develop safety awareness among employees, and enforce all applicable safety regulations and Company practices and procedures.
- Review maintenance checklists and equipment repair schedules on a regular and frequent basis.
- Supervise hazardous waste programs and all other applicable governmental regulatory agency programs.
- Supervise the maintenance of production equipment.
- Assure all materials needed for optimum economic production are available.
- Ensure proper material controls and actively participate in the monthly inventory process.
- Initiate and support the continual improvement of LKQ Corporation's quality improvement system.
Service Manager
A1 Transmissions
03.2008 - 08.2020
- Supervise auto mechanics and other shop employees while providing enthusiastic leadership to help shape employees' attitudes while building morale.
- Track employee time and attendance, productivity, monitor and approve PTO requests
- Ensure employee enrollment of compensation package.
- Review and approve/ disapprove employee time cards and special requests for payroll processing.
- Hold regularly scheduled managers' meetings to ensure the operation efficiently and profitably.
- Established short-term and long-term business objectives.
- Built and maintained strong community, business, supplier and customer relationships.
- Resolved customer complaints in professional and timely manner.
- Negotiated with vendors to secure best prices for parts and supplies.
- Consulted with customers on their primary service concerns, review both required and recommended services, and answer questions regarding warranty coverage.
- Followed and enforced all company policies, procedures, and processes.
- Oversaw daily operations, remedy customer complaints promptly, and ensure customer satisfaction metrics are met.
- Assisted with the creation of affordable advertising campaigns and programs to increase sales and brand visibility.
- Implemented growth strategies that align with automotive group objectives by carefully assessing profit and loss while maintaining inventory that meets the needs of the local market
- Operated equipment such as infrared engine analyzers, compression gauge, and computerized diagnostic devices
- Committed to reducing risks and promoting workplace safety through improved safety training.
- Dispatched repair orders to appropriate technicians and work closely with them to ensure proper diagnosis and repairs are completed right the first time.
- Prepared repair orders; obtain applicable warranty information such as existing warranty, basic and extended warranty.
Education
B.S. Business Admin - Management
Troy University
Troy, AL01.2015
Skills
- Workflow Optimization
- Supply chain logistics
- Maintenance Planning
- Business Planning
- Customer and employee Retention
- Inventory Management
- Logistics Oversight
Timeline
Operations Manager
LKQ
08.2020 - Current
Service Manager
A1 Transmissions
03.2008 - 08.2020
B.S. Business Admin - Management
Troy University
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