Joshua Young
Granbury,TX
Summary
Dynamic leader with a proven track record at Clearwater Car Wash, enhancing operational efficiency and customer loyalty through expert team supervision and problem-solving. Skilled in inventory management and customer service, I excel in fostering team collaboration and safety awareness. Achieved significant cost reductions and improved team performance by leveraging technical knowledge and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Assistant Site Leader
Clearwater Car Wash
06.2024 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Reduced costs for the company through effective budget management and vendor negotiations.
- Developed work schedules for team members to maximize shift coverage.
Shift Leader
Whitewater Express Car Wash
05.2024 - 06.2024
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Assistant Manager
Murphy USA
07.2023 - 05.2024
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Team Member
Chick-fil-A
01.2019 - 05.2022
- Addressed and resolved customer complaints in polite and professional manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Brewer High School
Fort Worth, TXSkills
- Health and safety
- Technical knowledge
- Scheduling expertise
- Construction supervision
- Site coordination
- Safety awareness
- Operations Management
- Staff Management
- Team Supervision
- Quality Assurance
- Financial Management
- Inventory procurement
- Inventory purchasing
- Facility Inspection
- Maintenance and repair
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Computer Skills
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Problem Resolution
- Relationship Building
- Customer Relations
- Professional and Courteous
Timeline
Assistant Site Leader
Clearwater Car Wash
06.2024 - Current
Shift Leader
Whitewater Express Car Wash
05.2024 - 06.2024
Assistant Manager
Murphy USA
07.2023 - 05.2024
Team Member
Chick-fil-A
01.2019 - 05.2022
Brewer High School
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