Joshua Young
Pflugerville,TX
Summary
Dynamic healthcare professional with extensive experience in clinic operations management. Skilled in staff scheduling, conflict resolution, and training programs, dedicated to fostering strong patient relationships and enhancing operational efficiency.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Clinic Administrator
WellMed Medical Management - United Health Group
Pflugerville, TX
01.2021 - 12.2025
- Maintained communication and transparency with governing boards, department heads, and medical staff.
- Managed clinic operations to optimize patient flow and service delivery.
- Fostered team collaboration through regular meetings and feedback sessions.
- Coordinated staff schedules, ensuring adequate coverage for patient care.
- Assessed need for additional staff and resources based on historical data and trends.
- Administered fiscal operations including budget planning and expenditure authorization.
- Implemented policy changes and communicated procedures during organizational meetings.
- Strengthened relationships with leadership by facilitating interdepartmental information exchanges.
Medical Assistant
WellMed Medical Management - United Health Group
Pflugerville, Texas
10.2012 - 12.2025
- Assisted healthcare providers with patient examinations and medical procedures.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients about medications, procedures and physician's instructions.
- Educated patients about medications, procedures and physician's instructions to enhance understanding and compliance.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Led initiatives to enhance record management processes, ensuring compliance with regulations and improving data accessibility for clinical staff.
- Recorded patient histories and vital signs accurately during appointments.
- Prepared examination rooms and ensured readiness for patient visits.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Server
Outback Steakhouse
Round Rock, Texas
04.2005 - 01.2013
- Delivered exceptional customer service in fast-paced dining environment.
- Resolved guest inquiries and complaints professionally and efficiently.
- Demonstrated extensive knowledge of menu items and offerings.
- Maintained cleanliness by sweeping, mopping, and tidying server stations.
- Prepared dining area for new customers by cleaning tables and chairs.
- Adhered to health safety guidelines during food preparation.
- Trained new servers on procedures and service standards.
- Collaborated with staff to enhance operational efficiency throughout restaurant.
Education
Some College (No Degree) - Medical Assistant
The College of Health Care Professions
TXSkills
- Clinic operations management
- Policy implementation
- Staff scheduling and coordination
- Patient relationship management
- Team collaboration and support
- Conflict resolution strategies
- Performance evaluation techniques
- Training and development programs
- Patient care coordination
Certification
Medical Assistant, NIH, 2013
Affiliations
Board Member and Chair, Pflugerville Pride. I serve as the Entertainment Chair, actively contributing to strengthening community bonds and planning monthly and annual Pride events.
Timeline
Clinic Administrator
WellMed Medical Management - United Health Group
01.2021 - 12.2025
Medical Assistant
WellMed Medical Management - United Health Group
10.2012 - 12.2025
Server
Outback Steakhouse
04.2005 - 01.2013
Some College (No Degree) - Medical Assistant
The College of Health Care Professions