Joshua Younker
Carlisle,OH
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Machine Operator
Domtar Inc.
02.2021 - Current
- Operate/monitor multiple pieces of equipment during operation to ensure quality production and minimal unplanned stops
- Communicate with team members and support teams to ensure continuous production of the correct product at high quality levels with minimal wasted time and materials
- Housekeeping and sanitation.
Assistant General Manager
SmashBurger
02.2012 - 02.2021
- Assist the General Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g
- Sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Handle complaints from customers
- Conduct regular audits to ensure the store is functionable and presentable
- Make sure all employees adhere to company’s policies and guidelines
- Act as our store’s representative and set an example for our staff.
Assistant General Manager
Steak-N-Shake
01.2008 - 02.2012
- Ensuring company policies are followed
- Optimizing profits by controlling costs
- Hiring, training and developing new employees
- Resolving customer issues to their overall satisfaction
- Maintaining an overall management style that follows company best practices
- Providing leadership and direction to all employees
- Ensuring product quality and availability
- Preparing and presenting employee reviews
- Working closely with the store manager to lead staff
- Overseeing retail inventory
- Assisting customers whenever necessary
- Organizing employee schedule
- Ensuring that health, safety, and security rules are followed
- Taking disciplinary action when necessary
- Ensuring a consistent standard of customer service
- Motivating employees and ensuring a focus on the mission
- Maintaining merchandise and a visual plan
- Maintaining stores to standards, including stocking and cleaning
- Completing tasks assigned by the general manager accurately and efficiently
- Supporting store manager as needed.
Shift Manager
Wendy's
07.2005 - 01.2008
- Assist the General Manager as directed
- Hire, train, schedule and manage employees in daily tasks
- Develop good customer relationships and address customer service needs
- Manage purchasing, inventory, maintenance and other operational functions
- Liaise between managers, customers and employees
- Serve as acting General Manager (GM) when GM is away.
Education
High School Diploma -
Springboro High School
Associates Certification in Computerized Business -
Warren County Career Center
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH10.2024
Skills
- Safety Compliance
- Specification Compliance
- Equipment Monitoring
- Regulatory Compliance
- Materials Management
- Equipment Operation
- Staff Management
- Training Development
- Risk Management
- Cost Reductions
- Training and Mentoring
- Data Evaluation
Certification
- Lean Six Sigma Black Belt - AIGPE
- Lean Management Expert - AIGPE
- Just-In-Time Specialist - AIGPE
- Value Stream Mapping Specialist - AIGPE
- 10 hour General Industry Safety and Health - OSHAcademy
Timeline
Machine Operator
Domtar Inc.
02.2021 - Current
Assistant General Manager
SmashBurger
02.2012 - 02.2021
Assistant General Manager
Steak-N-Shake
01.2008 - 02.2012
Shift Manager
Wendy's
07.2005 - 01.2008
High School Diploma -
Springboro High School
Associates Certification in Computerized Business -
Warren County Career Center
Bachelor of Science - Human Resources Management
Southern New Hampshire University
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