Joshua Zastoupil
Baytown,TX
Summary
Experienced restaurant manager with a proven track record of enhancing operational efficiency and customer satisfaction in fast-paced environments. Skilled in team leadership, staff training, and implementing safety and sanitation protocols. Committed to fostering a positive workplace and improving client experiences.
Overview
6
6
years of professional experience
Work History
Newspaper Carrier
Houston Chronicle Life & Entertainment
Houston, TX
12.2024 - Current
- Resolved customers' complaints regarding products or services.
- Studied traffic and weather conditions to determine routes.
- Exercised time management skills to deliver newspapers within pre-established timeframe.
- Utilized online or digital tools to manage newspaper delivery routes.
- Delivered newspapers to customers on a daily basis.
- Maintained records pertaining to driving expenses, mileage, gasoline, oil and tire changes.
Bay Leader
Blue Beacon
Tuscaloosa, Alabama
03.2023 - 07.2024
- Conducted quality checks on the truck and trailers to ensure customer is getting the proper wash.
- Guided Tractors into the wash bay accurately and safely.
- Trained new employees on truck wash operations and customer service standards.
- Pre-soaked or rinsed Tractors and trailers by using either cold water or warm soapy water.
- Applied cleaning solution during pre wash and rinsed off mud, dirt, grease and other debris from truck surfaces.
- Cleaned the outside of trailers and tractors thoroughly.
- Rinsed off any cleaning solutions and suds on the tractor or trailer.
- Applied wax and other finishing products for added shine and protection.
Restaurant Manager
McDonald's
Minot, North Dakota
02.2021 - 05.2022
- Led a team of 15 staff, ensuring high-quality service and customer satisfaction.
- Implemented new safety procedures, reducing workplace accidents by 20%
- Streamlined food distribution process, enhancing delivery speed to customers.
- Conducted regular training sessions for employees on health and sanitation regulations.
Automotive Sales Consultant
Ford
Tuscaloosa, Alabama
07.2019 - 03.2020
- Cultivated lasting relationships with clients, resulting in a 15% increase in repeat business.
- Leveraged market research to advise clients on vehicle selection, matching their needs and budgets.
- Communicating with clients through phone, email and scheduling appointments using the CRM.
- Answered automotive questions and led clients to begin sale.
- Showing all the ins and outs of the vehicle in showing.
- Generated leads through cold calling prospective clients.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
Tuscaloosa County High School
Tuscaloosa, Alabama05-2018
Skills
- Team Leadership
- Conflict resolution
- Safety compliance
- Customer service excellence
- Time management
- Product Knowledge
- Developing customer relationships
- Restaurant operations management
- Recruitment
- Bilingual
Timeline
Newspaper Carrier
Houston Chronicle Life & Entertainment
12.2024 - Current
Bay Leader
Blue Beacon
03.2023 - 07.2024
Restaurant Manager
McDonald's
02.2021 - 05.2022
Automotive Sales Consultant
Ford
07.2019 - 03.2020
High School Diploma -
Tuscaloosa County High School
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