Joshua Zebrowski
Waterbury,CT
Summary
At Bridgeport Acquisition Co. Inc., I led a district to remarkable growth, leveraging strategic planning and leadership skills. I enhanced operations, fostered team development, and achieved consistent revenue increases. Our focus on customer satisfaction and employee retention strategies significantly boosted both morale and profit margins, demonstrating an ability to drive business success and cultivate strong, productive teams.
Overview
20
20
years of professional experience
Work History
District Manager
Bridgeport Acqision Co. Inc.
06.2005 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Led adoption of new technology platforms to streamline reporting and inventory management.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Implemented systems and procedures to increase sales.
Education
None - Psychology
Becker
Leicester, MAAssociate Of Business Administration - Finance
Housatonic Community College
Bridgeport, CTSkills
- Leadership skills
- Customer Service
- Sales management
- Operations Management
- Customer Relations
- Team Development
- Multi-unit management
- Conflict Management
- Time Management
- Relationship Building
- Inventory Management
- Human resource management
Timeline
District Manager
Bridgeport Acqision Co. Inc.
06.2005 - Current
None - Psychology
Becker
Associate Of Business Administration - Finance
Housatonic Community College