Joshua Zeller

• Lead the development and implementation of Power BI dashboards and visuals, ensuring data accuracy and timely insights for Federal Solutions, encompassing Civilian, Defense and National Security, and Public Safety departments.
• Design and maintain data models, including coding and managing SQL/Snowflake connections and table maintenance.
• Collaborate with cross-functional teams to provide strategic insights that drive business decisions and improve sales performance.
• Ensure data accuracy, completeness, and timeliness, leading process improvements to optimize reporting and analysis.

Key Achievements:

• Developed and implemented a new reporting and analysis framework that improved data accuracy and timeliness by 30%.
• Created and delivered training programs on sales performance reporting and analysis for sales management teams, resulting in a 25% increase in adoption and utilization.
• Enhanced data model management, leading to more efficient and reliable data analysis processes.

• Guided operations, provided billing support, and reviewed reports while overseeing daily operations and providing sales solutions support for the Mobility Integrated Sales Channel.
• Led workflow and sales processes to promote business growth by partnering with sales management staff.
• Reconciled account issues and coordinated special projects while maintaining adherence to organizational policies.
• Delivered a 100% score on the first audit following the development and execution of systems and processes that enabled efficient operations in compliance with organizational policies and procedures.

Key Achievements:

• Led the implementation of a new sales process and workflow framework that improved sales productivity and efficiency by 20%.
• Developed and executed a quality assurance program that resulted in a 15% increase in customer satisfaction scores.

• Improved customer satisfaction by leading a team to deliver excellent customer experiences while accurately and efficiently installing equipment.
• Implemented solutions-focused service management strategies and provided training and leadership to teams to improve customer wait-time, resolve issues, and manage relationships.
• Developed systems to address scheduling issues and prevent bottlenecking.
• Provided on-the-spot training, coaching, motivation, and performance evaluations for staff.
• Developed and implemented a management leadership course across the district over a three-month period.

Key Achievements:

• Led the implementation of a new scheduling and dispatch system that reduced wait times for customers.
• Developed and delivered a training program on customer service and relationship management for field technicians, resulting in a 25% improvement in customer satisfaction.